The MarketingSherpa Mobile Marketing Benchmark Report shows a staggering 55% of marketers reported lacking an effective mobile marketing strategy, as well as not having adequate staffing, resources and expertise.
With MarketingSherpa Email Summit 2013 quickly approaching, speaker Diana Primeau, Director of Member Services, CNET – who will be presenting a session on win-back campaigns and list cleansing at the event – has insight to offer on this topic to fill in the knowledge gaps when it comes to developing an effective mobile newsletter strategy.
Diana said she knows many marketers become overwhelmed when upper management demands “mobile” without understanding the time and work that goes into it.
“It is not a little magic wand … because if it was really easy, every single email we look at today would work well on mobile,” she said.
Tip #1. Know what your audience expects
Mobile newsletters take quite a bit of planning, Diana said, and the most important question to ask is: “Who are you going to design for?”
Knowing your audience will allow you to not only understand what their expectations of you are, but what types of devices the majority of them use, and how often they interact with your emails on their device.
The MarketingSherpa Mobile Marketing Benchmark Report also shows 31% of marketers don’t know their mobile email open rate – start by determining what that rate is, and become better acquainted with the needs of your audience.
“Who is your audience and what do we need?” Diana asked. “If somebody has a business that requires them to have certain attributes in their emails, what are those attributes and will they work on a mobile platform?”
Tip #2. Consumers expect a multi-device experience
Like most aspects of marketing, mobile newsletters are not something you can wash your hands of once it’s accomplished – it is a constantly evolving process where your customers will always want more.
With mobile, Diana said, “Our customers are just like everybody else’s customer,” meaning every aspect of an average customer’s day from dawn to dusk is filled with multiple devices, and they expect their emails to reflect that.
“They might be commuting to work and they are on their phone, and they might be sitting at their office and they might be on their desktops. They might be going to meetings and they might have their tablet with them, and they might be sitting at home and they have their tablets or … their phone with them,” she said.
Knowing how your customer spends their day will help you develop your mobile email program, and decide how expansive you need to be.
Diana knows with CNET customers, “the idea of being able to move from device to device is an expectation, not something that is like, ‘Oh wow, that is really cool.’ It is expected and we know our customers look at their email across multiple devices.”