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Posts Tagged ‘Marketing’

Rapid-Fire Results: Get quick ideas for improving your customer-first marketing

July 27th, 2017
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The focus at MarketingSherpa Summit 2017 was inspirational stories of customer-first marketing, and so we mostly shared in person, live versions of the in-depth case studies we report on from your peers.

However, previous attendees have told us that they also want quick ideas for improving their customer-first marketing.

So in this quick-hitting session, my Summit co-host, Pamela Jesseau, and I shared ideas for improving your marketing from industry experts, your marketing peers and MarketingSherpa Award entrants who had outstanding ideas.

Sit back and watch the entire 30-minute video to get several different ideas. Or, if you’d like to jump ahead to a specific topic in a specific section, our copy editor, Linda Johnson, put together these timestamp links for you.

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Marketing 101: What is a hamburger menu?

June 30th, 2017
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There are no dumb questions, only dumb marketers who don’t bother to ask. That’s why we’ve decided to begin publishing quick, snackable posts that will help you expertly navigate any project, no matter what team you’re working with.

Today’s term is one you might encounter when working with your dev or design teams, and it has a particularly delicious moniker: the hamburger menu.

It’s something you’ve seen a thousand times before, and now you’re cocking your head thinking, “Huh. That DOES kind of look like a hamburger.”

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Customer-first Marketing: Understanding customer pain and responding with action

August 5th, 2016
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It’s all too easy to think of our jobs narrowly: “I’m a marketer. I’m in ecommerce. I’m in the apparel industry. I work in tech.”

But what we really do, or at least what we should be doing, is much too big to be constrained by a single job title or industry.

To give you an example, I came across an interesting story while conducting interviews at the MarketingSherpa Media Center at IRCE 2016. As you would expect, most of the interviews focused around hot ecommerce topics like Amazon Marketplace, Snapchat, and funding a startup.

But I had a deeper conversation with Joe Peppers, the Ecommerce Market Sector Leader at The Weitz Company.

But previously, Joe went to West Point and served three tours of duty in Iraq as a Captain in the U.S. Army, before going on to work in ecommerce for Amazon, Apple, Fanatics.com, and now The Weitz Company.

I discovered some interesting lessons from military service that can be applied to ecommerce, so we sat down to talk about it…

Personally, I have two big takeaways from this conversation.

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Three Questions to Align Your Strategy, Marketing and Sales

June 28th, 2016
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When the business strategy isn’t linked with sales and marketing, the result is that marketers and sellers end up working harder, not smarter. This has a multi-billion dollar impact. Most companies struggle with this according to the Frank Cespedes, author, and Senior Lecturer at Harvard Business School: “Selling [or marketing,] no matter how clever and creative, can’t generate good financial returns unless it’s connected to strategy.”

I met Frank while we both spoke at an event in Santiago, Chile. We had a memorable time sharing ideas and research. I thought Frank had a practical approach to aligning sales and marketing. So, I reached out to him and interviewed him about what he’s learned through his research for his most recent book Aligning Strategy and Sales.

[Editor’s Note: This interview was edited for length and grammar only.]

 

Brian Carroll: What inspired you to write about Aligning Strategy and Sales, which is the title of your new book?

Frank Cespedes: Despite decades of attention to so-called strategic planning, there is remarkably little research about how to link strategy with the nitty gritty of field execution, especially sales efforts [and marketing]. American companies annually spend about $900 billion every year on sales efforts. That’s not marketing, that’s sales, that’s compensation, the travel, incentives, the infrastructure, etc. and to put that in perspective, Brian, that figure is more than three times what they spend on all media, Super Bowls, everything. It’s more than about 40 times what they spend on digital marketing, and it’s more than 50 times what they currently spend on social media. This is a big, big gap.

 

Can you tell us more about your background and where all of this came from?

I was an academic at Harvard Business School for about 11 years working my way up the hierarchy and always was doing research in sales-related areas. My research started with distribution channels, B2B distribution channels, morphed into sales. Then I ran a business for 12 years. And then I came back and said, “I’m teaching strategy. I know something about sales. Let me see what people have written about it.”

What I found was this gap, so I figured two things. One is I don’t think the world needs another book about strategy, and I don’t think, to be blunt, the world needs yet another selling methodology, but there just isn’t much if anything about linking the two and that was the gap that I set out to address.

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Recipe for Creating Successful Project Plans

March 15th, 2016
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I love to bake and never turn down a chance to have a sweet treat. Everyone always tells me that they don’t have the time, energy or patience to bake. As a highly process-oriented person, my entire life is built around planning and executing projects of all sizes. I know how effective organization can optimize time and effort, so I’d like to share my “recipe” on how you can create successful projects from your company “kitchen.”

Recipe Card

 

What you will need: A strong starting goal and well-structured framework to begin building your process.

 

To assemble:

Step 1: Mix together a flavorful team

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Live From MarketingSherpa Summit 2016: 5 steps to telling your team’s story internally

February 23rd, 2016
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No matter which division of marketing your team works in, you’d probably love to grow your team. You know your team is doing well, achieving great success, but how do you get that success noticed by leaders in your organization?

During Day 1 of MarketingSherpa Summit 2016, Brian MacDonald, Senior Manager of Digital Marketing, Hewlett Packard Enterprise, shared his journey to overcome this challenge.

Brian is a huge movie fan, and drew inspiration from Pixar director and screenwriter, Andrew Stanton, in his quest to get his team noticed and gain more budget.

Storytelling became his strategy. Brian is responsible for the IT Experts Community, as well as community strategy and blogging. His previous team of three did some great things that he didn’t feel were well seen by higher ups.

“How can we build a story around it to get people to care?” Brian said.

With movie making as a basis for his strategy, Brian came up with a five-step process for storytelling to internal audiences and stakeholders. 5 Steps to Effective Storytelling

 

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Online Advertising: Tips based on The Leading Hotels of the World’s campaigns

January 26th, 2016
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Unlike many hotel brands that strive for a consistent look and feel, part of the value proposition of The Leading Hotels of the World (LHW), a hospitality consortium with 425 hotels worldwide, is that each hotel is unique. From the fabled King David Hotel in Jerusalem to The Ritz Hotel in London (featured in the film “Notting Hill”), customers have a plethora of experiences to choose from.

With such a diverse offering, online advertising, content and customer journey challenges that face every brand loom especially large for LHW.

I sat down with Debbie Johnsen, Director of Interactive Marketing, The Leading Hotels of the World (and Adjunct Instructor at New York University teaching Integrated Marketing, Ecommerce Marketing and Web Analytics), to get some tips that might help you improve your marketing campaigns.

“It’s key to understand your target audience. And for us, being a luxury brand, we’re looking for people [with] higher income, higher propensity to travel, people who travel more frequently [and] are looking for unique experiences,” Debbie said.

We discussed paid search, travel-specific Meta Search Networks, A/B testing, attribution modeling, the customer journey, content and customer reviews in this conversation.

 

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Amazon Prime Day: 12 quick takeaways from Amazon’s magnificent train wreck

August 4th, 2015
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For those of us interested in marketing, Amazon’s first ever “Prime Day” celebration could not have been more fun to experience. Intended as a special shopping day for members of Amazon’s $99/year Prime service, Amazon had practically promised ecommerce Armageddon leading up to the 24-hour event, with “More deals than Black Friday!”

As the morning unraveled, however, Prime Day quickly devolved into spectacle as the buying public hammered Amazon for what they perceived as lackluster deals.

Despite customer complaints, Prime Day was by most metrics a staggering success for Amazon. According to online retail tracker ChannelAdvisor, Amazon’s sales were up 93% in the United States year-over-year, and 53% in Europe. 34.4 million items were sold across Prime-eligible countries, shattering Black Friday records, and hundreds of thousands of new users signed up for Amazon Prime throughout the event.

When planning our promotions or campaigns, here are 12 quick tips we can extract from both the failures and successes of the now-infamous Prime Day.

Happy Prime Day! More Deals Than Black Friday (Garage Sale Meme)

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What Do Customers Really Think About Your Email Marketing?

July 31st, 2015
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At the Media Center at MarketingSherpa Email Summit 2015, we interviewed your successful brand-side marketing peers, along with researchers and industry thought leaders.

One interview stuck out from the rest because we interviewed someone who’s title was “customer.”

Jill DAmato, the wife of our own Brian DAmato, Senior Vice President of Partner Solutions, MECLABS Institute (parent research organization of MarketingSherpa), agreed to sit down and answer a few questions.

We had recently fielded a survey with 2,057 American consumers about their email preferences, and it was interesting to sit down with a representative customer to help bring that survey data to life …

“Email is great, because it’s very quick and easy. But it does have to be something very catchy and very relevant and timely. Because if it’s not, I’m not going to open that,” Jill said.

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21 Subreddits Every Digital Marketer Should Subscribe To

July 24th, 2015
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The best way for anyone to stay on top of any news, events and information around almost any topic imaginable in the 21st century is Reddit. Hands down. Most digital marketers know this already so I won’t waste too much time proving the point here. If you don’t know this, it’s okay. Here’s a five minute synopsis to get you up to speed.

 

The real trouble with Reddit, even for marketers who are familiar with the platform, is its unfriendly UX and search feature.

It’s very difficult to find the subreddits you should be following.

To help give you a head start with finding marketing subreddits, here’s a list of 21 you should probably be subscribed to if you’re not already …

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