Q: What type of automated, event-triggered, lifecycle email messages does your organization deploy? Please check all that apply.
As always, we asked the MarketingSherpa audience for their actionable advice based on this data. We received two interesting tips from Richard Hill and one from Chris Hexton …
Nurture current customers
Most marketers use automated triggered emails to strengthen relationships with early-stage buyers (i.e., for ‘lead nurturing’).
However, one of the most under appreciated opportunities is to use triggered emails to strengthen relationships with current (and recently lost) customers:
- Advocate social referral
- Contract renewal reminder
- Product education/training
- Customer service issue management
- Low product usage alert
- Upsell/cross sell
- Net promoter score segment migration
- Win-back campaigns
All of these “customer nurturing” programs represent great ways for modern marketers to re-balance their approach, and use trigger emails (and marketing automation tools) to more consistently support the whole buying journey.