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Posts Tagged ‘triggered emails’

Email Marketing: 3 overlooked aspects of automated messages

March 26th, 2013 1 comment

In the MarketingSherpa 2013 Email Marketing Benchmark Report, we asked email marketers how they use automation capabilities …

Q: What type of automated, event-triggered, lifecycle email messages does your organization deploy? Please check all that apply.

 

As always, we asked the MarketingSherpa audience for their actionable advice based on this data. We received two interesting tips from Richard Hill and one from Chris Hexton …

 

Nurture current customers

Most marketers use automated triggered emails to strengthen relationships with early-stage buyers (i.e., for ‘lead nurturing’).

However, one of the most under appreciated opportunities is to use triggered emails to strengthen relationships with current (and recently lost) customers:

  • Advocate social referral
  • Contract renewal reminder
  • Product education/training
  • Customer service issue management
  • Low product usage alert
  • Upsell/cross sell
  • Win/loss
  • Net promoter score segment migration
  • Win-back campaigns

All of these “customer nurturing” programs represent great ways for modern marketers to re-balance their approach, and use trigger emails (and marketing automation tools) to more consistently support the whole buying journey.

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Trigger Happy: Why emails are the magic bullets of marketing automation and shopping cart recovery

January 10th, 2012 5 comments

Triggered emails are rarely discussed as a standalone tactic. Buzzwords like “marketing automation” and “shopping cart recovery” are everywhere, but the automated messages behind them seem to be taken for granted.

After 2011, I am no longer taking triggered emails for granted. I interviewed scores of marketers that used them to achieve fantastic results by:

Through these and many similar campaigns, I have noticed that triggered messages have tremendously higher engagement rates than most other emails. Why is that?

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