Anne Holland

Keep your welcome page current

August 20th, 2001

When was the last time you revisited your email newsletter’s “Welcome” note? It’s awfully easy to whip up a note “Thank you for subscribing, etc.” on the spur of the moment when you first start a newsletter, and then to forget entirely about it forevermore.

I just revisited Sherpa’s Welcome letters for the first time since we launched. And oh yeah, there are improvements to make. Stuff like:

– Rewording the editorial and privacy policy summaries so they fit our current letters
– Adding in links to “Best of” articles or white papers to drive folks back to the site
– Adding in a special offer for new subscribers on behalf of a marketing partner or our own site’s store.

What made me think of this? I just subscribed to EditorandPublisher.com’s newsletter and they have no Welcome letter at all beyond the yucky Lyris “subscribed as” message. Oops.

Categories: Uncategorized Tags:



We no longer accept comments on the MarketingSherpa blog, but we'd love to hear what you've learned about customer-first marketing. Send us a Letter to the Editor to share your story.