Sales and telemarketing teams should respect the
Whenever I can do business online, I’m thrilled to do so. In fact, I picked out the realtor I’m buying my new house through online, and decided which houses to view in person after glancing over emailed digital photos. Naturally now that I need a moving company I went online to find one.
There I was late last night, so happy that I could post my request for estimates using a handy online form instead of having to call a bunch of moving companies individually on the phone. What a relief the Internet age is! Naturally I carefully checked the box saying “please contact me via email” to make sure I wasn’t bombarded by phone calls during my busy working day.
I got up, went to work this morning, frenzied on deadline, when I was bombarded by phone calls from almost a dozen moving companies who saw my online request. After call #3 (when I lost my temper and yelled at the salesman. Did I mention I’m frenzied on deadline?) I unplugged the phone and swore not to give my business to any company that called.
Please, if you work for any type of company that uses online sales lead generation forms, make sure your sales and telemarketing teams respect the “prefer to be contacted by email” button. Thank you very much.
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There are indeed many telemarketing firms out there that do not respect their prospects. However, it does not mean that all b2b lead generation cold calling companies out there disrespect their markets. There are still those that take their lead’s well-being with utmost professionalism and respect.