The Pew Internet & American Life Project just released a 26-page PDF (link below) on their results on how Americans use email at work. The actual study was conducted by phone six months ago in early May, so some of the results may be off from today, especially the level of spam reportedly received.
The study doesn’t touch on specifics relating to the publishing industry. They don’t ask how many subscriptions folks have or how they feel about news services they signed up for. (However, there is quite a bit of data on bizpeople using the Web for gossip.)
One bit of data that serves as a good reminder to all of us in the content business is that although 95% of users said they were able to stay on top of the workload email represents and the vast majority said they didn’t get much spam email at work addresses, 64% said they consider handling email “a necessary chore” and 5% said, “I dread it.” Just 26% said they look forward to email.
I’m willing to bet most of those 26% were English majors :-).
Fact is, email, like “reading,” is something the majority of people don’t like to do. We in the publishing business are love-to-read-stuff freaks compared to the general population.
Which is good to keep top of mind when it comes to editorial, subscription benefit sales copy, and layout.
http://www.pewinternet.org/reports/toc.asp?Report=79
There’ve been a lot of rumors flying about on the fate of ABC interactive, the not-for-profit Audit Bureau of Circulations’ for-profit Interactive spin-off. I just called up ABC’s Corporate Communications gal Marybeth Miles to find out the truth.
ABC’s member-driven board decided to integrate ABCi into the main ABC during their most recent meeting in November. The for-profit corporation no longer exists and staff members were moved from the old i offices back into the main ABC building.
Every company that was a member of both organizations will continue getting the exact same online and offline auditing services at about the same price, with added benefit of being able to pop an officially approved “snapshot summary” of their online audit figures into a new section of their print publication’s audit statement. Which may make it easier for print sales reps to cross-sell online.
Companies that were only members of the i side (about 40% of total i members) have their choice of either continuing to get the same services by joining regular ABC for about the same price as before, or discontinuing service altogether.
Marybeth positioned this as a “wait and see” retrenchment noting that many of ABCi’s competitors have either gone under or are “trying to figure out their paradigms” as the online ad sales marketplace continues in its current lull. The door is open for ABC to push hard on growing its interactive side again someday.
From my perspective, the main thing holding such growth back is the fact that agency media buying isn’t all that integrated yet.
Interactive and print buyers are often different people. Print people are used to seeing a standard ABC audit statement in every media kit, especially US newspaper and consumer magazine media kits. Online media buyers haven’t been educated to look for or request that info, and since they are not comparing apples-to-apples across media channels, they don’t care.
http://www.accessabc.com
Since this Sunday’s article in The Washington Post, the cat’s out
of the bag. Yeah, I’m “Oz” and Sherpa is a 100% virtual company.
My team work out of home offices in seven different states. Many
of us have never even met “in person.” It’s mostly great, except
sometimes for the time zone thing.
I’m nothing compared to SitePoint’s Founder Matt Mickiewicz who
works out of a home office in Vancouver, Canada while the rest of
his company is based in Melbourne, Australia, and most of their
site visitors are in the US.
Matt tipped me off to one problem with home offices that never
occurred to me. His neighbors sometimes give him weird looks.
“They see a young guy with a nice house and a nice car and I never
seem to go out to work. So they figure I must either be a dealer
or maybe I’m running an Internet porn site.”
I just moved to a new neighborhood myself, and some of my new
neighbors have also given me weird looks.
After I talked to Matt, I thought, no it couldn’t be. Then
I asked my new cleaning lady. “Did you think I might be a drug
dealer at first?” “Of course!” she replied.
Lynn Forbes from Scripps cable channel FineLiving just sent over a sample of the first issue of their new email newsletter, “Notes to Self” (link to sample below). Her content strategy (which she says was partially inspired by our Email Newsletter Publishers’ Profit Workshop in October) is different from many other media company newsletters in several ways:
1. There’s a personal feeling to the newsletter. In fact it’s written in the first person throughout. Forbes felt email readers would prefer “I” to “we.”
2. It’s got a quick, blogging feeling. No long articles. Lots of quick notes.
3. The notes are packed with links that don’t even go to the FineLiving site. Instead many are to useful stuff elsewhere on the Web that the editor recommends. This tactic makes the content more compelling (it’s not about our site, our site, our site, it’s about useful stuff for you-the-reader) which may build Fineliving’s brand as a resource more than lots ‘o’ links back to the Mothership would do. It also gives more credibility to the links that actually do go to FineLiving. You begin to feel they are really useful vs. just promotional.
4. The thinner column is on the left side, instead of the right.
Over the past year I’ve noticed it’s become almost taken for granted among the more sophisticated HTML newsletters that if you have two columns, the skinnier one goes on the right. One of the things we discussed at the Newsletter Workshop was the fact that due to the prevalence of Outlook (46% of email users) it’s likely that many right sidebars are not even seen, much less clicked on, because folks read everything in their preview box rather than opening issues for full-view. Forbes’ tactic makes sure both columns are visible, if not entirely readable, in preview.
I’d very much like to hear about any test results you may have on this subject. Have you tested sending a slice of your list a left sidebar vs a right sidebar and tracked clicks?? Let me know, anneh@marketingsherpa.com. Thanks Sample at
http://www.marketingsherpa.com/fineliving/ad.html
Per this week’s story in @NY, Media Unspun is ceasing publication. The newsletter was launched with fanfare by the writers behind The Industry Standard’s Media Grok, as a paid-only successor.
At the time they said they expected to get as many as 100,000 subscribers. I blogged back then that while I wished them well, obviously no one had sat down with a circulation marketing expert and a spreadsheet. Because getting 100k paids is expensive and difficult. Not impossible, but not nearly as easy as they expected it to be.
Anyway, now the grand experiment is over. Proving that good editorial and some buzz can sell subscriptions by itself (they claim to have sold more than 5,000) but without a solid marketing plan, you can’t fly as far as you’d hoped.
http://www.atnewyork.com/news/article.php/1550351
I just tripped over a beta site from RealNetworks who are apparently about to launch a “subscription network content
community” service, that appears to be kinda like a ASP service for content owners wanting to sell subscriptions online. I guess they are throwing their hat in the we-sell tech/service ring which will be a relief to some people looking for a solution.
The main problem I see is that the teeny publishers who are hoping for something like this will never pay a price tag worth
servicing them. The bigger publishers will either build it in-house or suffer through countless committee meetings to make a
vendor decision. That’s life in the ASP business.
http://www.contentcommunity.com/content.asp?CID=132364
Just as the post Labor Day sales bump was delayed due to the 9/11-anniversary when folks felt commerce might be crass, it appears that the pre-Thanksgiving sales slump is early this year for many online content and book sellers due to the recession. Last year we saw sales booming around this week, this year we and some other sellers I’ve contacted have seen a decline.
My theory is that business execs are going home early, taking the week off to get some rest in, while consumers are holding their cash until it’s absolutely time to buy holiday gifts. Last year I think folks felt if you could try a little harder we could beat this recession thing. So they stayed at work right up to the holiday, and they bought stuff they might not need. This year I think everyone’s settled in for a long, stagnant economy. They are pacing themselves, not working in such a frenzy, not buying extras. It’s a marathon, not a sprint.
I’m even seeing it in site traffic and email load. Looking at my inbox alone, nobody is at work right now. Given that most consumers buy online from work connections, that may spill over to hurt other online sellers as well.
According to a brief article posted on DMNews today , Alec Casey, Exec Mktg Dir at Sports Illustrated says emailed renewal efforts
have had low response rates, but they definitely boost response rates for direct mailed renewal notices that follow them if you
can get the timing right.
I don’t know how SI gets its email addresses, or if they contact those addresses in any way during the year until renewal time,
and both these factors could hugely affect response rates. (Handwritten email addresses have a high likelihood of being data
entered incorrectly compared to postal addresses, and emails go “bad” at a rate of up to 30-40% per year as people switch email
boxes, these days often to avoid spam.)
Anyway, the whole email working in concert with a printed notice thing is interesting. Are any e-subscription sites sending mailed
notices? Let me know AHolland@MarketingSherpa.com
http://www.dmnews.com/cgi-bin/artprevbot.cgi?article_id=22241
Today’s IAR news article on the whole Salon/Mercedes deal (which this Blog scooped them on three days ago, nyah nyah) reminded me of one thing I didn’t mention: The free day of Premium Salon that Mercedes offers folks in exchange for sitting through a
four-screen ad, is valued at about a nickel, if you do the math from their annual subscription fee.
I strongly suspect that’s not the way consumers view it. They view it as worth much more than that because, unlike a free copy
of a print publication, they are not *just* getting one issue. They are getting to see a whole world of enticing content heretofore behind the subscription wall. They are Marco Polo with a day-pass to China.
Which is probably why every successful subscription seller I’ve interviewed has told me the same thing, “The content customers
can access on the very first day better feel like it’s worth the entire amount of their subscription fee.”
It’s incredibly hard to sell someone on something that will arrive later. Consumers want (and trust) instant gratification.
That’s why it’s always easier to sell a one-off product than an ongoing subscription. The way to get around that predicament is to give them something worth the full value of their money on day one. The rest is a bonus, designed to keep you top-of-mind so they don’t cancel when renewal time comes around.
Which is probably why so many print subscription sellers rely on special reports and other free-gifts-with-purchase to bump
immediate value when they run subscription offers.
http://www.internetnews.com/IAR/article.php/10789_1545641
This afternoon a vendor to the content industry s*pammed hundreds of Newsletter & Electronic Publishers Association members with an unsolicited sales message. Patty Wysocki at the Association assures me they don’t rent their email names. The vendor must have harvested them without permission from the group’s membership directory.
Why should you care? Because if you publish a directory online or offline that includes email addresses, chances are an ill-educated vendor will blunder into making the same mistake with your data. This can hurt your organization in three ways:
#1. If a single person reports the message sent to S*pamCop and your organization is named in the message (i.e. ‘Special offer
for NEPA members’), you will be added to their blacklist irregardless of the fact that you didn’t send the message yourself.
This may cause your own web site host to suspect you are a spammer, and they may even threaten to take your site down. (Yes, it’s even happened to us after a spammer mentioned one of our brand names in a message.)
Note: If you’re ever blacklisted, here’s 3 tips from my Tech Editor Alexis Gutzman about how to get out of trouble:
http://www.MarketingSherpa.com/sample.cfm?contentID=2212
#2. Everyone listed in your directory will think twice next time about giving you their email address, which makes your editorial
content that much less valuable for purchasers who may want to contact individuals, well, individually.
3. Some recipients may assume you rented their name to the spammer, even if you have clear policies against doing so. That again can cause strained relationships. And in this economy, the last thing we need is more strain. 🙂
How can you avoid this in the future? Try adding a line of copy at the bottom of every page (or screen) of your directory that
clearly states no one may use the email addresses contained herein to create and/or broadcast messages to a list of names.
It’s not actually the letter of the law (copyright law doesn’t protect directories as much as one would hope) but a clear
statement like this can at least make dummies think twice about what they are doing.
