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A/B Testing: Why don’t companies track ROI of testing and optimization programs?

June 26th, 2012

During our second annual MarketingSherpa and Marketing Experiments Optimization Summit 2012 two weeks ago in Denver, Dr. Flint McGlaughlin, Managing Director, MECLABS (the parent company of MarketingSherpa), presented some interesting data points on brand-new MECLABS research conducted by Meghan Lockwood, Senior Research Analyst, MECLABS, for the upcoming MarketingSherpa Website Optimization Benchmark Report.

I live blogged this material for MarketingExperiments, but I thought the research was worth sharing with our SherpaBlog readers as well.

One data point from this research from our Website Optimization Survey, which will be presented in an upcoming benchmark report, really stood out to me:

Click to enlarge

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Event Recap: Notes from the Optimization Summit 2012 roundtable sessions

June 14th, 2012

On the afternoon of the first day of the MarketingSherpa and MarketingExperiments Optimization Summit 2012 in Denver, attendees had the chance to interact with ten expert practitioners in a roundtable format.

Event participants were able to choose an expert, sit at the table for a quick presentation, and ask questions and interact with each other on the topic at hand for 15 minutes before switching to a new table and a new subject.

Topics at the different tables ranged from optimizing social media to high-impact call-to-action button copy that converts.

I wanted to provide SherpaBlog readers with a sample of some of the high-impact material the experts shared during this roundtable session. These examples of roundtable content illustrate the wide variety of advice Optimization Summit attendees were presented during the session.

 Here are some key takeaways from several of the roundtable experts:

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The Boston Globe: An inside look at launching a paid content site

June 7th, 2012

The Boston Globe has been in the content business for a long time. The newspaper published its first edition on March 4, 1872. Now in the digital age, it offers a free online version. At the end of last year, the company decided to include a premium, subscription-based digital version as well.

This blog post reveals an early, inside look at the approach The Boston Globe is taking to launch a paywall, complete with an honest look at a few bumps the marketing team hit along the way.

Peter Doucette, executive director of circulation, sales and marketing, The Boston Globe, will present further information about the newspaper’s marketing efforts at the MarketingSherpa and MarketingExperiments Optimization Summit in Denver, June 11-14.

 

THE CHALLENGE

The marketing challenge for The Boston Globe is maintaining two Internet offerings, one free and one paid.

Peter says the issue is to grow digital consumer revenue while at the same time maintain and grow digital advertising revenue.

“In the end, how do you take a prospect and turn them into a customer?” he asks.

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Content Marketing: How scrapers impact your content strategy

May 22nd, 2012

Content marketing is an important strategy for both consumer and B2B marketers, and it’s a major component of inbound and email marketing as well.

One issue that probably receives less attention than deserved is content scraping. This is a particular problem with easily digested material such as blog posts, whitepapers and articles.

Less than scrupulous website owners will go to your site, scrape your content and repost your work to their website.

This hurts your content marketing strategy in two major ways: one, it dilutes your brand awareness because some people will find your content on someone else’s website; and two, it essentially confuses search engines with the duplicate content and negatively affects your SEO.

To find out more about content scraping, and learn some tricks to combat the practice, I spoke with Rami Essaid, co-founder and CEO of Distil, a company that protects websites against unauthorized scraping.

As you might guess, this topic is near and dear to Rami’s heart, and he provides insight into how it happens and what you can do proactively to protect your content.

 

MarketingSherpa:  Tell me why content marketers should be aware of, and concerned about, content scraping.

Rami Essaid:  Marketing has shifted toward content marketing as the medium to drive traffic to websites. The reason it’s so powerful is because it provides valuable information to the end user, and allows marketers to brand within the content along with sending out the company’s message.

By having that content diluted and copied around the world, you are not able to capitalize on one hundred percent of the market reading your content.

When you think about any time you put something out there and it gets copied, scraped and duplicated, people are consuming it all around the world, but they are not consuming it from you, and you are losing the effectiveness of all of that hard work that you put into that content marketing.

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Online Privacy: Information from the EU and Capitol Hill

May 15th, 2012

Dennis Dayman, Chief Privacy and Security Officer, Eloqua, has been a hands-on participant in the ongoing online privacy debate in Washington, D.C.

After his recent trip to the Capitol, I interviewed him to give MarketingSherpa blog readers an inside look at the current political process involving proposed privacy regulations here in America as well as find out about some conversations he had with officials from the European Union.

Frankly, I was surprised how much behind-the-scenes information he revealed.

 

The White House and the Federal Trade Commission have publicly supported the self-compliance efforts promoted by the Direct Marketing Association, the Council of the Better Business Bureaus, the Digital Advertising Alliance and other groups.

And, for marketers either based in Europe or conducting business on the continent, the EU directive should become much simpler very soon, according to Dennis.

In the U.S., a number of legislative actions will probably reach the floor for a vote, but are not likely to pass.

Dennis has been lobbying the lawmakers on Capitol Hill. His position is that security is an issue worth addressing, but that privacy — right now — is better handled at the enterprise level. The playing field just simply changes far too fast for any effective legislation, Dennis says.

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B2B Social Media: How one marketer is utilizing Pinterest

May 10th, 2012

Bluewolf is a professional services company that provides consulting on enterprise agility. A campaign designed to promote its employee knowledge through social media with a gamification element to encourage participation — “B2B Social Media: Gamification effort increases Web traffic 100%, employee collaboration 57%” — was featured in last week’s B2B newsletter.

Bluewolf’s very innovative usage of Pinterest did not fit into the case study, so I wanted to use this blog post to show what you can learn from its efforts.

Pinterest is one of the hottest social channels right now. Here are two data points from a Shareaholic.com study and information that Pinterest is publicly sharing:

  • Pinterest’s user base is only 7% of Twitter’s, but the platform sends more total referral traffic than Twitter
  • With a mere 1% of Facebook’s user count, Pinterest sends 13% of the traffic that Facebook does

At the moment, consumer marketers are making more use of this platform than B2B marketers. However, Bluewolf offers a great blueprint on how B2B marketers can take advantage of Pinterest.

Bluewolf’s main Pinterest page shows the variety of boards the company is sharing on the platform.

Corinne Sklar, VP of Marketing, Bluewolf, says the company found a natural home with Pinterest because the platform is very visual and is also suited to sharing content, two areas where Bluewolf’s marketing is very invested. She adds that Pinterest also encourages viral sharing of that content. Read more…

Digital Marketing: Google’s “Zero Moment of Truth”

April 26th, 2012

For last Tuesday’s SherpaBlog post, I covered some of our own MarketingSherpa research. This post is about an e-book from Google – Winning the Zero Moment of Truth – by Jim Lecinski, Managing Director of US Sales & Service and Chief ZMOT Evangelist, Google.

 

What is the Zero Moment of Truth?

Google defines the zero moment of truth, or ZMOT, as the decision-making moment of online shoppers.

Here’s how the process that leads to ZMOT is described on the e-book’s landing page:

Today we’re all digital explorers, seeking out online ratings, social media-based peer reviews, videos, and in-depth product details as we move down the path to purchase. Marketing has evolved and modern marketing strategies have to evolve with the changing shape of shopping.

 

Jim describes this process as something that “changed the rulebook” on “where marketing happens, where information happens, and where consumers make choices that affect the success and failure of nearly every brand in the world.”

That is a pretty bold statement, but as practicing marketers, you probably have to agree that digital marketing and the power that consumers (for B2C marketers) and clients (for B2B marketers) have in terms of finding the information they want, and not necessarily what you want them to see, has been a true game-changer.

Here are the elements of ZMOT:

  • Not surprisingly for an e-book published by Google, Lecinski says that ZMOT happens online, usually started by a Web search via Bing, Google, Yahoo!, YouTube or another search engine
  • It happens in real time – any time of the day or night
  • The consumer is in charge and pulling information, not consuming a pushed message
  • It’s satisfying an emotional need of the consumer
  • The conversation involves many parties: the customer, marketers, friends, strangers, websites and experts

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List Building: The four questions every email capture page must answer

April 17th, 2012

This week I’ve been reading the MarketingSherpa 2011 Email Marketing Advanced Practices Handbook featuring W. Jeffrey Rice, Senior Research Analyst, MECLABS (the parent company of MarketingSherpa), as the lead author.

This handbook is full of great and actionable email advice, but Jeff particularly pointed me to the section on providing new subscribers with explicit expectations on what, when and why they will receive email after opting in.

Since it applies equally to B2B and consumer marketers, I wanted to share those tips and tactics with you, along with a fourth email element — privacy.

Here is the set-up straight from the MarketingSherpa handbook:

The time spent researching and developing eye-catching and memorable promotions that attract new subscribers is an enjoyable process for most marketers. However, equivalent effort and energy needs to go into reassuring the potential subscriber that your company is reputable and trustworthy. This is because after you have caught the consumer’s interest, and they are listening attentively, the new subscriber needs to feel safe to exchange their email address for a “special” offer.

Setting expectations right from the start of the relationship will reduce anxiety in the registration process and enable you to collect more qualified leads. Taking the time to inform new subscribers of what you will deliver yields more long-term subscribers. Adding a “join my mailing list” box with just a space to type in their email addresses will not effectively communicate expectations.

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Marketing 101: Don’t forget about the “Holy Smokes!”

April 10th, 2012

When you first started in marketing, your first thought might have been — I’m going to create the next “Got Milk,” “Think Different” or “We Can Do It!”

Of course, after a career of KPIs, lead nurturing and discount deadlines, it’s easy to lose that sense of wonder and forget about the power of creativity, or as Jason Falls calls it … the “Holy Smokes!” factor. At the end of this blog post, I’ll show you how one marketer brought that creativity to a campaign that sought to capture children’s attention through learning in an era when video games and Facebook compete for their attention.

But first, let’s explore the “Holy Smokes!”

Several weeks ago, I attended Explore Dallas Fort Worth, a one-day workshop/boot camp on digital marketing that was a great experience both professionally and personally. I recently had the chance to speak with Jason Falls, CEO, Social Media Explorer, and co-host of the Explore event that will occur in five cities across the United States this year.

Jason told me that sometimes marketers lose track of the essential point of marketing — persuading someone to take an action, an idea that ties into my recent blog post about conversion.

He says, “Even in public relations, sometimes you’re trying to persuade a legislature to go a certain way, sometimes you are trying to persuade the general public to have a certain opinion about your company. It’s not always about making someone buy something.”

To accomplish this, Jason suggests taking the “Holy Smokes!” approach for any activity, from writing a speech, to producing a video, to writing ad copy. He says the idea is anytime you are engaged in marketing, you want your audience to consume the message and think, “’holy smoke,’ this message is: incredible, sad, awesome, beautiful, intelligent, informative or some other declarative response.”

Ideally, they will think, “Holy smokes, I have to share that with my friends,” he explains.

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Book Giveaway: The Zen of Social Media Marketing (2012 Edition)

March 29th, 2012

This week’s MarketingSherpa Book Giveaway features The Zen of Social Media Marketing (2012 Edition) by Shama Hyder, CEO, Marketing Zen Group.

I’ve been reading through this volume for the last several weeks, and I just keep finding new ideas and actionable advice for social media marketers. I thought one point Shama made was particularly interesting:

In this book, I’ll be using the words “customer” and “client” interchangeably to refer to both, because there isn’t much difference between them when it comes to using social media marketing techniques: you can ATTRACT, CONVERT and TRANSFORM both with the same material.

 

Instead of providing more of what I’ve been enjoying, I decided to call on a much more expert source …

 

Shama’s 5 takeaways

For MarketingSherpa readers, Shama provided her five main takeaways from this latest edition of her book:

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