David Kirkpatrick

Headbanging with HubSpot, social networking with Salesforce

September 1st, 2011

This week, I’m taking in the spectacle that is Dreamforce ’11, courtesy of HubSpot. And interestingly enough, I’m finding myself surrounded by unicorns.

At the keynote speech Wednesday morning, Salesforce.com chairman and CEO, Marc Benioff, announced there were 45,000 registered attendees at this San Francisco event.

Here’s an overview of what I’ve seen and done over the first couple of days at Dreamforce …

Use inbound marketing to crush the competition

The first presentation I caught was by Brian Halligan, CEO, HubSpot, titled, “Killing It: How inbound marketing can help your company crush the competition.”

Halligan’s presentation covered lead management through the top half of the sales funnel, and included advice on hiring for what he called “new marketing.” According to him, new marketing is about creativity and social media — so much so, that he identified its primary assets as Twitter followers and Facebook “likes.”

Halligan also calls the top-of-the-funnel, “TOFU,” and added that “TOFU” marketing activities include creating, optimizing and promoting content.

He says, “Each piece of content is a little mini-magnet that draws people to you.”

The middle of the funnel is “MOFU,” and for this lead nurturing stage Halligan says B2B marketers need to become more like consumer marketers, by personalizing the user website experience.

He used Netflix and Amazon.com as examples of companies that continually improve their understanding of both individual customers and overall customer behavior, to personalize and optimize customers’ interaction with the company.

And for hiring new marketing personnel? Halligan has an acronym — DARC.

  • Digital — You want marketers who speak the digital language
  • Analytical — There’s a lot of data out there, and your marketers need to make sense of it
  • Reach — Rolodexes are for chumps – social media reach is important
  • Content — Hire content creators

Taking event marketing out of the event

The unicorns mentioned earlier are part of HubSpot’s extensive event marketing effort here at Dreamforce. But, one piece of the campaign lives on after the day’s agenda is done. The company has a branded RVIP Lounge, which is  a mobile, fully-stocked, bar and karaoke lounge.

I spent part of Tuesday night riding around the streets of San Francisco listening to some good (and not so good) singing with Dreamforce attendees, making stops at many of the parties connected to the event.

This mobile, well-lit, “billboard” and party is a novel method of getting the brand out there, and another way to reach the more than 45,000 attendees at Dreamforce.

The keynote

Although the keynote address by Salesforce.com’s CEO, Marc Benioff mostly featured interviews with customers — including music industry legends Neil Young and MC Hammer — and announcing new features for the product, the overall theme of Dreamforce is about bringing social media to the enterprise.

Benioff offered a number of statistics that prove the strength of social platforms:

  • Social network users have surpassed email users
  • Facebook is dominating total Web usage
  • Mobile apps are now more used than browsers
  • Smartphone use is rapidly growing

With that in mind, he also listed three steps to build a social enterprise:

1. Create a social customer profile to learn about your customers, from your customers

2. Create an employee social network for collaboration, and to integrate business process and workflow

3. Create a customer social network and a product social network — an idea that came from watching and learning from Salesforce customer behavior.

And about that title …

Headbanging with HubSpot? Dreamforce is known for its entertainment, and the headliner for this year’s “Global Gala” is none other than Metallica. Thanks to HubSpot, I have VIP tickets for the show.

(Sincere apologies go out to MECLABS’ own Brad Bortone, who would have sold most of his worldly possessions to be at the Metallica show.)

Related Resources

Marketing Automation – Behavior-Driven Communications (sponsored by HubSpot)

Lead Management – Lead Tracking and Intelligence Tool (sponsored by HubSpot)

Lead Nurturing – Lead Nurturing Software (sponsored by HubSpot)

David Kirkpatrick

About David Kirkpatrick

David is a reporter for MarketingSherpa and has over twenty years of experience in business journalism, marketing and corporate communications. His published work includes newspaper, magazine and online journalism; website content; full-length ghosted nonfiction; marketing content; and short fiction. He served as producer for the business research horizontal at the original Office.com, regularly reporting on the world of marketing; covered a beat for D/FW TechBiz, a member of the American City Business Journals family; and he provided daily reporting for multiple LocalBusiness.com cities. David’s other media and corporate clients include: USA Today, Oxford Intelligence, GMAC, AOL, Business Development Outlook and C-Level Media, among many others.

Categories: Inbound Marketing Tags:

  1. September 4th, 2011 at 00:53 | #1

    Great write up on the event David, and congrats on your Metallica tickets. In 2007 I saw them live in Spain. Hands down, one of the best live shows I’ve ever attended.

  2. September 5th, 2011 at 14:54 | #2

    Hey David- No need to make fun of my singing! Haha, just kidding 😉 Glad you enjoyed the RVIP ride and hope that Metallica went as well for you too. Was great to hear your impressions of the rest of the conference while us folks in orange were not always able to take in all of the spectacles.

  3. Emily Carter
    September 7th, 2011 at 13:50 | #3

    David, great post and it reminded me of the reasons why we use HubSpot here at Grass Roots Marketing. We have seen the importance of content and social media management each and every day. For instance, Hurricane Irene had a huge impact on social media sites like Twitter: http://www.grmwebsite.com/blog/ If this is the type of platform that society is using, this is where we should be as marketers!

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