Posts Tagged ‘testimonials’

Liable for Bloggers’ Claims

October 7th, 2009

The Federal Trade Commission on Monday published the final version of its Guides Concerning the Use of Endorsements and Testimonials in Advertising. These new rules will govern how companies can use consumer, expert and organizational endorsements to make claims about products.

There are many important updates, which become effective Dec. 1. MarketingSherpa is working on an article describing the changes that marketers need to know. In the meantime, I want to point out one change that should concern anyone who sends free products to bloggers to generate buzz.

If a blogger writes a positive review of a product that you sent free-of-charge, that post may be considered an “endorsement.” It depends on the value of the product and whether the blogger routinely receives such requests.

“If the blogger frequently receives products from manufacturers because he or she is known to have wide readership within a particular demographic group…the blogger’s statements are likely to be deemed to be ‘endorsements,’” according to the guidelines.

“Similarly, consumers who join word-of-mouth marketing programs that periodically provide them products to review publicly (as opposed to simply giving feedback to the advertiser) will also likely be viewed as giving sponsored messages.”

Now here’s the kicker: if the post is deemed an “endorsement” and the blogger writes false claims into the review, the blogger and the advertiser are liable for the misleading statements.

So if you, a phone manufacturer, send a free phone to a popular tech blogger who writes a positive review that the phone also makes a fantastic life raft — you are liable for that claim.

The guidelines suggest that advertisers who send free products to bloggers (directly or through a service) make sure that they provide guidance to ensure that the bloggers’ statements are truthful and substantiated.

“The advertiser should also monitor bloggers who are being paid to promote its products and take steps necessary to halt the continued publication of deceptive representations when they are discovered,” according to the guidelines.

So if you are sending out free products to bloggers, your job might be more difficult after Dec. 1. Stay tuned for more info as MarketingSherpa digs into the details.

Affiliate ‘Flogging’ in Question

September 22nd, 2009

While we wait for the Federal Trade Commission to release its updated testimonials and endorsement guidelines, I’ve been talking to several experts to get a better idea of what the revisions might mean.

Last week, I spoke with Todd Harrison, Partner, Venable LLP, who focuses his practice on consumer protection agencies’ rules and regulations on drugs, foods, dietary supplements and other products.

Harrison went over situations where an advertiser might have to disclose more information, or remove certain claims, to be within the FTC’s proposed guidelines. Other practices might be explicitly prohibited altogether. One method in particular stood out to me: flogging.

‘Flogs,’ or fake blogs, are set up by companies or affiliates to look like independent websites, but in fact only promote a company’s products. There are variations on this theme with sites posing as product review sites and news sites. All the content — the articles, the comments, the ratings — is false.

“They’re not real testimonials, but they’re representing real testimonials,” Harrison says.  “The FTC is probably going to make it clear that you can’t have ‘flogs’…Even under existing law, those material connections are supposed to be disclosed.”

Harrison mentions that some companies may have affiliates that are flogging without the companies’ knowledge. They might be selling products through an affiliate network that attracts unscrupulous sellers and have no idea.

My suggestion is that marketers to take a look at their affiliates’ websites and tactics to make sure that they’re not deceptive or unsavory. If you use an affiliate network, contact its administrators. A simple checkup should help ensure that you’re providing your customers with an honest experience, and that you won’t attract any unnecessary attention from the FTC.

Testimonials at Risk

April 7th, 2009

Advertisers beware: the FTC is reviewing changes to its guidelines for testimonials and endorsements–the first such changes since 1980. If approved, they could impact everything from social media marketing to late-night TV ads.

The proposed changes, outlined in this lengthy legal document, seek to curb ads with testimonials that emphasize best-case scenario product performance without mentioning a product’s typical results.

“On the issue of consumer endorsements, the proposed revisions state that testimonials that do not describe typical consumer experiences should be accompanied by clear and conspicuous disclosure of the results consumers can generally expect to achieve from the advertised product or program,” according to a FTC press release.

That means ads like this weight loss ad that features a testimonial from a woman who lost 150 pounds, and 22 pounds in the first six weeks, would have to include a “clear and conspicuous” disclosure of the program’s typical results.

The Financial Times reported last week that the changes may also impact social media marketing and blogging:

“If a blogger received a free sample of skin lotion and then incorrectly claimed the product cured eczema, the FTC could sue the company for making false or unsubstantiated statements. The blogger could be sued for making false representations,” according to the article.

The changes may also impact spokesmen such as Subway’s Jared Fogle, according to a report from the Chicago Tribune.

However, the changes are not official–yet. The FTC’s commissioners are likely to vote by the end of the summer on whether to adopt or revise the amendments, said Betsy Lordan from the FTC Office of Public Affairs. Until then, you might want to plan a new strategy if your ads or blogging partners make high-flying product claims.