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Archive for the ‘Consumer Marketing’ Category

Make Social Media Part of PR Strategies

November 14th, 2008

It hadn’t occurred to me that most brands and companies large to small are embracing social media or at least thinking about it. It hadn’t occurred to me until I spoke with Rob Merritt, Senior VP and Director of CKPR, one of the largest independent public relations firms in the U.S.

He said during an interview for a Fame article:

“From a PR standpoint I don’t think we execute a PR program right now that doesn’t have an online component and some kind of social media aspect to it.”

In this case the article was about a campaign his company did for AirTran involving a YouTube contest, stunts, and traditional PR to grab the attention of the college-age demographic.

I know it’s only anecdotal evidence that social media is taking a strong hold. But I can say that based on several interviews I’ve conducted with PR staff at companies and agencies social media is almost always part of the marketing or PR strategies.

And if you want to reach younger generations with your company’s message, it’s almost imperative.

Post-election Email: Both Candidates Drop the Ball

November 7th, 2008

I have been signed up for Barack Obama and John McCain’s email messages for well over a year. And my fellow Americans (sorry, I couldn’t resist, ‘Mac’ fans), I was let down by what I did NOT see on Wednesday or Thursday.

Neither candidate had sent out an email to their subscriber list since the election results were in thanking them for their support. Obama’s Internet strategy has been pretty brilliant, so this glaring blind spot in ‘customer care’ was nearly shocking from his camp.

I first recognized this yesterday, a day after Election Tuesday. At that time, I was willing to cut campaign managers David Axelrod and Rick Davis some slack. A Tuesday night or Wednesday morning email would have been best. But they and their teams had to be unbelievably tired and distracted. The last thing they were probably thinking about was another email send.

But I thought: They really should be sending a ‘Thank You’ message on Thursday…any point after that would be kind of an embarrassment. I mean, both campaigns wisely used email to gather support. Whether it was donations, volunteering, soliciting help with phone banks, etc., each candidate was acquiring the resources of hard-working people via those messages.

By not sending their lists ‘Thank Yous’ in a timely fashion, they sent an altogether different kind of message: “We don’t need you anymore.”

That’s unfortunate for both the Democratic and Republican brands. While the bad marketing on both parties’ watch will not matter in 2012, why take the risk of turning off your best supporters? It makes zero sense.

Especially when you consider that both camps constantly sent emails this year. Several a week.

One more. That’s all they had left to do.

 

Back Up Your Green Messages by Flexing Your Muscle

November 5th, 2008

Here is my second post on how you can help back up your green marketing message by lowering the carbon footprint of your company. Tips were provided by Tim Sanders, Author, Saving the World At Work: What Companies and Individuals Can Do to Go Beyond Making a Profit to Making a Difference.

This post suggests ways to get your business partners to follow your lead and how to cut your shipping emissions.

You can only reduce your carbon emissions to a point. After that, you have to influence others to continue to reduce your impact on the planet. Some companies have calculated the emissions reductions they’ve convinced others to take and realized that it’s more than offset their company’s total carbon footprint, Sanders says. Technically, they’re operating at zero emissions.

-> Suppliers and media providers

If you’re a major advertiser at a publication, or a major account for a supplier, you can leverage your relationship to encourage them to go green.

Tell the magazine you’re thinking of moving your account to a magazine published on recycled paper. Tell the shipping company you’re considering switching to a competitor who uses a truck idling system that cuts down on emissions. You might help push them into green efforts.

-> Choose partners carefully

You can also choose to work with greener companies in the future. This will prevent straining any current relationships and will help support your company’s green claims.

Although, not related to printing, overnight shipping is integral to the PR industry. PR reps often have “overnight syndrome,” Sanders says. If you’ve got the disease, curing it can go a long way toward making your company greener.

“An overnight shipped package has 12 times the environmental impact of a ground-shipped package,” Sander says. “If you can’t reduce your overnight shipping by 80%, you need to take a time management course.”

Talk the walk: If your company is making genuine efforts to have a smaller impact on the environment, publicize it. It will make your customers feel better about choosing your brand, may attract new customers and you can influence others to follow in your footsteps.

Do not be afraid of activists’ charges of green washing. The best way to avoid a controversy is to always be straightforward and truthful in your claims. If you’re making a genuine effort, explain it without overstating it.

Web-Ad Brokers in Economy’s Crosshairs

November 4th, 2008

There was an interesting article in a recent print edition of The Wall Street Journal about how there may be tough times ahead for the more than 300 advertising networks on the Web. The online edition of TWSJ is not a freebie, so I will summarize. Read more…

Pink Bunnies in Marketing

October 29th, 2008

Duracell BunnyIf you’re ever looking for an interesting marketing read (besides MarketingSherpa, of course!), check out Robert Cialdini’s books on influence.

The two books I’m most familiar with are Yes! 50 Scientifically Proven Ways to Be Persuasive and Influence: The Psychology of Persuasion. Both books cite droves of research to help explain why people say “yes” to marketing offers and other requests. We recently published an article highlighting some of Cialdini’s strategies.

Both books are loaded with takeaways and interesting background stories. I found a particularly interesting piece of marketing history in Yes! concerning Duracell and Energizer.

Read more…

Build Your Brand at Little Cost with UGC

October 28th, 2008

User-generated content started being a hot topic a couple of years ago. It’s not that marketers are truly ignoring it, but I think it’s fair to say that the buzz has fizzled a bit.

Perhaps this has something to do with an economy that’s been sticking its tongue out at the public for about a year now. Ya think? Read more…

Power of Celebrity (Still Works)

October 26th, 2008

Of course, marketers have known forever how a celebrity can impact sales for their companies. My earliest recollection of this idea was of Joe Dimaggio and Mr. Coffee TV spots from the early 1980s.

Well, I happened to call Zappos.com the other day to talk about sending back some shoes I had bought, as they were a half-size too small. Who was I greeted by? None other than CEO Tony Hsieh at first. A CEO making an automated appearance? Big freaking deal, right? I agree. Read more…

SMS Marketing for Impatient Teens

October 24th, 2008

I’m going over my notes from an interview with Mike Howard, Chief Operating Officer, Kiwibox, today and I’m impressed with his team’s mobile marketing strategy and content management skills. Kiwibox is a teen-based network for user generated content and socializing.

Read more…

Look Before Leaping into Multicultural Marketing

October 23rd, 2008

The demographics in Canada and the U.S. are shifting. In Canada, specifically, more than 10 groups represent a significant portion of the population. There are about a million Chinese, a million Italians, a million Southeast Asians, etc.

More and more Canadian marketers are watching these demographics. They’re tailoring marketing programs to them, says Jan Kestle, Founder and President of Environics Analytics. She says the financial services and telecom sectors have taken the multicultural marketing lead in North America.

Read more…

Nonprofits Need to Embrace Email Channel

October 22nd, 2008

I got a call this week from a charitable organization. Their cause sounded very, very worthy.

But this is what happened. I asked them: If I made a donation, would they email me a receipt? I made it clear that that would be the only way I would contribute. I have had the experience in the past, where if you donate, the organization will email you a receipt. Read more…