Best In Show | MarketingSherpa Blog

Live from MarketingSherpa Summit 2017: Making your customer the hero of your campaign

April 11th, 2017 Annie Summerall

Vegas is in the middle of the Mojave Desert of Nevada, and yet you can move from Venice, to New York and over to Paris in 10 minutes.

MarketingSherpa Summit week is the one time every year that we get to bring the MarketingSherpa community together in the middle of Las Vegas to study (and toast to, at the Summit Party) customer-first marketing.

During the day, we work out of the beautiful Aria hotel, and at night, walk out onto the strip past famous structures like the Bellagio, Caesar’s Palace and the Paris Hotel, and it’s easy to see that there is no place else like it. In this morning’s Intro session, Daniel Burstein, Summit Co-host and Director of Editorial Content, MarketingSherpa, even spoke about the customer-centric thought process behind having penguins in the Flamingo hotel, thriving in the most unlikely of environments.

These structures, sights and scenes make Vegas one of the most popular and attractive destinations in the country. But how many of us think about the men and women who actually make Vegas what it is, by building (and re-building) the glorious hotels that shape the Strip.

Most don’t notice or consider the construction industry at all unless it’s somehow causing an inconvenience or delay in our day. No one glides over bridges and overpasses and thinks about how advanced new infrastructure is.

To change that perspective, construction software company HCSS decided to take on the challenge of getting the men and women that work in construction the recognition they deserve.

Dan Briscoe, Vice President of Marketing, HCSS, spoke today in his Best-in-Show Awards session on how, as marketers, they had to “get over” themselves in order to truly be customer-first.

Elevating their customers would translate into elevating the industry, and as a result, the company.

Dan and his team developed the “I Build America” campaign, which focused on improving the image of the construction industry, infusing the people who work in it with pride and attracting a new generation of talent.

How did they do it?

Finish Line Tells Us What Customers Want in Email Marketing

February 5th, 2016 Regina Love

For leading athletic retailer Finish Line, a memorable customer experience means focusing on product, presentation and people.

During MarketingSherpa Email Summit 2015, after presenting his session on “What Customers Want,” Erin Hogg, Reporter, MarketingSherpa, interviewed 2015 MarketingSherpa Best-in-Show Award Winner, Aaron Buchanan, Digital Personalization Manager, Finish Line. His session presented marketers with information on how they could turn basic segmentation practices into highly personalized, multichannel campaigns.

In this day and age, it is very clear to see why 77% of consumers prefer to receive the majority of their marketing communications through email. And while it would be ideal to create one quick email blast to all your customers, personalized email communication is an important element in gaining and keeping subscribers.

That does present a challenge to marketers, because not everyone has the same interests or needs even if you have a general product.

In his interview, Aaron walked through ways marketers could create a significant email experience for customers. By following a few of the tips below, you can also build better engagement with your customers.