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Email Marketing: An inbound tactic?

December 2nd, 2010

A quick look at the calendar shows that tomorrow is the deadline for entering your campaign into our 6th Annual Email Marketing Awards. To those who haven’t entered yet — enter here! Thank you to all those who have entered — and please don’t forget that multiple entries are accepted.

I’ve spent a lot of time recently trying to wrap my hands around the concept of Inbound Marketing. While it’s clear that content development and SEO are inbound tactics, there are many tactics that are not so clearly included.

Email marketing is one of these tactics. People can read your email newsletter referenced in other blogs. They can see your email promotions featured in social media networks. These are clearly inbound marketing concepts. But when you email an audience, can that really attract more customers?

When Emails Are Like Billboards

I recently spoke with Mike Volpe, VP, Inbound Marketing, HubSpot, who shared his insights on this issue. Volpe will also be presenting a case study titled “The Role of Email Marketing in an Inbound Marketing World” at our Email Summit in January. Whether an email program uses an outbound or inbound strategy depends mostly on how the marketer acquired the email addresses, he says.

“Some people will go off and purchase a list of people who have never heard of their company, and they’ll add them to their email newsletter or they’ll put them into some sort of drip email program… To me, that’s a very outbound-centric strategy,” Volpe says.

The key here is that the people receiving the email never expressed an interest in the company. This approach is similar to billboard advertising in that it reaches people who did not give an indication of wanting to be reached.

Shared Emails Can Grow an Audience

On the other hand, sending high-quality emails to an opt-in list reaches a relevant audience. This audience can secondarily attract more relevant people to your site. Here are two examples how:

Example #1. Your team emails a two-for-one promotion to your list. Subscribers click the social sharing buttons in your email and send the offer to friends on Facebook and Twitter. This pulls more relevant prospects to your website.

Example #2.
A blogger writes a post referencing an article featured in your newsletter. The reference drives more relevant prospects to your site.

The prospective customers in these examples are interested in your industry. They’ve expressed that through their social networking and blog reading. By emailing valuable content and making it easy to share, you’re encouraging subscribers to extend your reach to like-minded people.

The concept is very similar to blogging. Regularly generating high-quality content attracts a relevant audience. But in this case the platform is not a blog — it’s an email.

Is this a bit of a stretch? Probably. But Volpe’s opinion has settled the case for me. Email marketing has potential as an inbound marketing tactic. Do you agree? Feel free to let us know in the comments.

Related Resources

Call for Entries: MarketingSherpa’s 6th Annual Email Awards

Agenda Release: Email Marketing Summit 2010

New Chart: Chief Challenges to Email Marketing

Custom Sell-Sheet Emails

December 2nd, 2009

Marketing and sales teams should work together to achieve the best results possible. Dave Mossop, Interactive Media Specialist, Expedia CruiseShipCenters, is no stranger to this concept.

Mossop’s team handles much of the online marketing for the brick-and-click cruise agency’s 2,500+ sales agents. We published an article today describing the team’s effort to support agents with customized marketing via email, a website, and a customer relationship management system.

Click for a larger view

One interesting tactic we did not mention is the team’s “sell-sheet” emails. Ordinarily, Mossop’s team manage email sent to prospective customers. The emails are customized as if they were sent directly from cruise agents to clients.

However, agents can identify cruises that individual clients might be interested in and send them a sell-sheet email. These emails are integrated into the CRM system agents use regularly.

“With basically one click, type in an email address and they’ll get a copy of what the itinerary is, what the ship looks like, a little about the weather, and it’s personalized with [the agent’s] information as a contact,” Mossop says.

You’ll also notice that the emails are customized with the agent’s contact information. They are just one more way that Mossop’s team uses customized messaging and streamlined processes to help agents save time and sell more.

You can find out more about how Expedia CruiseShipCenters combines email, social media and mobile marketing at MarketingSherpa’s 2010 Email Marketing Summit in January.