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Posts Tagged ‘online communities’

Social Spam: Why you should clean out your LinkedIn and Facebook communities

December 16th, 2011
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The landing tab for the MarketingSherpa group on LinkedIn is called “Discussions.” Except, it was pretty much false advertising because there wasn’t a lot of discussion happening. It was mostly social spam … blatant self-promotion.

And this self-promotion went far beyond pushing products or special offers, it was promotion of blog posts, webinars, articles, etc … not quite as bad as promotional offers or the SEO phishing we get from comments here on the MarketingSherpa blog.

But still, it prevented conversation. So, Bethany Caudell, Customer Service, MECLABS, and I sat down to discuss the right approach forward. Beth manages the MarketingSherpa LinkedIn group, along with the MarketingExperiments Optimization group on LinkedIn.

 

Social media shades of gray

When it comes to managing social media communities, there are always shades of gray as to what, exactly, is appropriate. Then, once you set ground rules, the social media platform changes on you (ah, innovation).

For example, the challenge I’m talking about here only arose because LinkedIn did away with the “News” tab in its groups, leaving members with no dedicated place to post links they thought were newsworthy. So on the one hand, I did feel for them.

On the other hand, again, all of this “news” was killing the true point of the tab – discussions.

So at the end of the day we bit the bullet, sent out a warning letter about the new change, and Beth whipped out her virtual machete and started cleaning the groups of all that social spam. I expected some negative kickback, but I was extremely surprised when the feedback was overwhelming positive (in case you have to clean house yourself one day, you can see copy for the letter I sent using that link as well).

So the question arises … how do you combat social spam? How far should marketers go as policemen and women for their LinkedIn Groups, Facebook fan pages, and the like? These social media pages, originally meant for discussion, can be easily filled with junk thanks to a self-promoting audience … or simply inappropriate content.

Below you’ll find a very basic six-step process to help with your own efforts.

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