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Posts Tagged ‘online testing’

Testing: 3 common barriers to test planning

June 14th, 2013

Sometimes while working with our Research Partners, I hear interesting explanations on why they can’t move forward with testing a particular strategy.

And as you would expect, there are a few common explanations I encounter more often than others:

  • We’ve always done it like this.
  • “Our customers are not complaining, so why change?

And my personal favorite…

  • We already tested that a few years ago and it didn’t work.

While there are some very legitimate barriers to testing that arise during planning (testing budgets, site traffic and ROI), the most common explanations of “We can’t do that” I hear  rarely outweigh the potential revenue being left on the table – at least not from this testing strategist’s point of view.

So in today’s MarketingSherpa blog post, we will share three of the most common barriers to testing and why your marketing team should avoid them.

 

The legacy barrier – “We’ve always done it like this.”

Legacy barriers to testing are decisions derived from comfort.

But what guarantee does anyone ever have that learning more about your customers is going to be a comfortable experience? So, when I receive a swift refusal to test based on “We’ve always done it like this,” I propose an important question – what created the legacy in your organization in the first place?

Generally, many companies understandably create business constraints and initiatives around what is acceptable for the market at a given point in time.

But what happens far too often is that these constraints and initiatives turn into habits. Habits that are passed on from marketer to marketer, until the chain of succession gives way to a forgotten lore of why a particular practice was put in place.

This ultimately results in a business climate in which the needs of yesteryear continue to take priority over the needs you have today.

So, if you find yourself facing a legacy barrier, below are a few resources from our sister company MarketingExperiments to help you achieve the buy-in you need to challenge the status quo:

What to test (and how) to increase your ROI today

Value Proposition: A free worksheet to help you win arguments in any meeting

 

The false confidence barrier  “Our customers are not complaining, so why change?”   

The false confidence barrier is built on the belief that if it isn’t broken, don’t fix it – or at least it isn’t broken that you’re aware of.

This is especially important if your organization is determined to use customer experience in the digital age as the metric of success when evaluating a website’s performance – and this happens more than you would think.

So, considering for a moment a hypothetical customer is having an unpleasant experience on your website, ask yourself…

What obligation does a customer have to complain about their experience to you?

My recommendation in this case is to never assume customer silence is customer acceptance.

Instead, take a deeper look at your sales funnel for opportunities to mitigate elements of friction and anxiety that may steer customers away from your objectives, rather than towards them.

Read more…

Test Planning: Create a universal test planner in 3 simple steps

May 2nd, 2013

One of my responsibilities as a Research Analyst is to manage ongoing test planning with our Research Partners and at times, keeping tests running smoothly can be a challenge.

This is especially true when you consider testing is not a static event – it’s more like a living, breathing continuous cycle of motion.

But even with so many moving parts, effectively managing test plans can be made a little easier with two proven key factors for success – planning and preparation.

Today’s MarketingSherpa blog post is three tips for test planning management. Our goal is to give marketers a few simple best practices to help keep their testing queue in good order.

 

Step #1. Create

Creating a universal test planner everyone on your team can access is a great place to start.

For our research team, we created a universal test planner including:

  • Results from prior testing with our Research Partner
  • Current active tests
  • Any future testing planned
  • A list of test statuses definitions that everyone on the team understands – (test active, test complete, inconclusive, etc.)
  • A brief description of what is being tested (call-to-action button test, value copy test, etc.)
  • A list of who is responsible for each task in the test plan

 

Step#2. Organize

As I mentioned in the previous step, the status of a test can change and, based on the results, so will the ideas and priorities for future testing.

Some tests will move forward in the queue, and others will be pushed back to a later time.

So, to help keep our team informed of changes in the testing environment, we update the planner throughout the day and in real time during brainstorming sessions based on results and Partner feedback.

This allows us to focus our research and testing strategy efforts on expanding on discoveries versus chasing our tails to keep up-to-date.

Read more…