MarketingSherpa Blog

Like many marketers, I am not a lawyer. So when I see terms and conditions, my eyes glaze over and I shoot an email to our excellent in-house counsel.

However, if you conduct a campaign on a third-party site, you are at the mercy of their rules.

Take Facebook, for example. According to a recent whitepaper from Bulbstorm, “Run afoul of the guidelines, and your page could be shut down by Facebook at a moment’s notice … Facebook accepts reports of violations, and no one watches your page more closely than your competitors. They’d love nothing more than to see your campaign fail. So, follow the guidelines and don’t give Brand X a reason to tattle.”

But if you’re not a lawyer, following these guidelines to the letter is easier said than done. So, to help you avoid the LSAT, I grabbed Matt Simpson, Director, Interactive & Client Services at Bulbstorm, a developer of Facebook applications, and asked him a few questions that will keep you on the sunny side of Mark Zuckerberg and his team …

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Photo credit: NatalieMaynor

I’m horrible at naming. As a writer, this is one of my least favorite projects.

First, you have to create a string of words/syllables that have never existed before. Then, you have to make sure that, well, it truly never existed before and you can legally get the name (and, as the Barenaked Ladies so wisely sang, “It’s all been done.”) Lastly, you want to secure that Park Avenue address of the Internet – a “.com” address.

Whew.

And unlike the perfect headline that just sounds like music to my ears (even years later), by the end of the entire process, I find myself saying random syllables over and over so much that they all just start to sound kind of weird.

Yet, a good name can make be a huge ally to all of your future marketing endeavors. I’ve always loved ICQ, an early instant messaging client, because it gave you a real sense for what the product did. HotelTonight is another great one, and the subject of David Kirkpatrick’s product launch article in today’s MarketingSherpa consumer marketing newsletter. Get a hotel … tonight.

But if you’re engaged in your own product launches, you flat out need a good name. So I asked a few marketing pros for the origin stories behind their own names, and what lessons they learned in the process to help you the next time you have to, gulp, name that product or company … Read more…

Groupon is one of the biggest email marketing success stories you’ll ever hear. The daily deal company launched in November 2008 and was dubbed the fastest growing company ever last year by Forbes. Much of that growth is powered by targeted email messaging.

Today, Groupon sends about 5 billion emails each month, according to John Becvar, Sr. Director of Relationship Marketing at Groupon. I was lucky enough to hear Becvar comment on the company’s growth and email strategy during a panel session at ExactTarget’s Connections 2011 last week.

“We really began with no personalization and no segmentation,” Becvar said.

Becvar joined Groupon almost two years ago, back when its site featured a single deal each day in markets such as greater Chicago, with no deals on the weekends. Today, Groupon offers about 1,000 deals in the Chicago area in a given week, Becvar said.

“When I joined we had about 2 million subscribers. Based on our most-recent finding, we have over 115 million subscribers … We were in 20-some-odd markets when I joined. Now we’re in 45 countries and 500 markets … So we’ve obviously had to do a little bit of segmentation and personalization to stay relevant,” Becvar said.

Becvar described four types of segmentation Groupon uses for its email marketing: Read more…

Back in my agency days, my art director, Steve Moran, and I penned a tongue-in-cheek ode to stock photography books that went something along the lines of …

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I want to live a stock photo lifestyle
Attend meetings with happy people smiling around obsolete computers
And then jet off home to page 157
To laugh with my family during the golden hour

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While a songwriter I am not, we were joking about how unlike reality the stock photo images are. And, while search on a stock image website has replaced stock photo books [Historical note for young marketers: Books were like websites printed on paper], one thing hasn’t changed – stock photos still seem phony.

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Who are these people?

Especially in an age of social media. So while marketers might have gotten away with stock photos in print ads and on billboards for many years, we’ve become so accustomed to seeing real people on the same platform you are communicating your marketing messages.

In fact, I’m always momentarily surprised when I see my own picture on a website in the comments section – because I’m still logged into Facebook and that site uses Facebook Connect.

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Phony stock photo people raise a red flag since we are all now on the Social Web.

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New products with lots of features can be intimidating. A learning curve has to be overcome before customers can fall in love and recommend the product to a friend. And I can think of few products that are as feature-laden as Microsoft Office 2010.

After teaching about email marketing at ExactTarget’s Connections 2011 on the latest stop of MarketingSherpa’s Email Marketing LEAPS Advanced Practices Workshop, I’ve been soaking in all of the email marketing content presented here. Diana Lawson’s case study really stood out to me because it was a great example of how to use email to enamor customers with a feature-rich product.

The senior product manager at Microsoft presented a case study yesterday describing how her team launched a lifecycle email program to build loyalty among Microsoft Office 2010’s newest customers.

“We need people to get the value of Microsoft Office right away… So there’s no buyer’s remorse, and more a feeling of ‘I am so glad I bought this,'” Lawson says.

The emails deliver targeted how-to content and videos for five months. One of their main goals is to improve relationships with customers by offering helpful content from team leaders behind Office 2010.

Here’s how the lifecycle emails work (results below): Read more…

The week before last, I attended Dreamforce, along with more than 45,000 marketing and sales professionals, as a guest of HubSpot. I’m still sorting through all of the notes and information I gathered that week.

One breakout session I found interesting, and thought you might too, was on using SEO and search engine marketing (SEM) tactics to improve lead volume, and featured Todd Friesen, Director of SEO, Performics, and Bill Leake, CEO, Apogee Results.

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Tony Wright, founder and CEO, WrightIMC, had a very unique view of the tragic events of September 11, 2001. — he worked for Weber Shandwick on the American Airlines account, helping with corporation communications and interactive marketing. One of his key responsibilities was optimizing AA.com for search.

“When 9/11 happened, it was an all-hands-on-deck type of thing at Weber Shandwick. [American Airlines] called us because they needed help and support,” explained Tony.

He immediately drove over to the Fort Worth, Texas, airline headquarters and began tracking news about the event and his client.

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I like to think of myself as a savvy consumer. I research purchases. I ask friends for suggestions. I look for deals. This has undoubtedly spared me headaches and wasted money — but it has not freed me from clever marketing.

This fact is made clear in a recent Wired article by Dan Ariely, Professor of Behavioral Economics, Duke University. In the piece, Ariely explains the psychological factors that help build Amazon, Facebook, Groupon and other successful companies.

We interviewed Ariely last year about his book, Predictably Irrational: The Hidden Forces That Shape Our Decisions, and published his advice. Here are three marketing insights from his recent article in Wired:

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In many (perhaps most) big companies, we are past the point of debating why we should do social media and more often wondering how we can do social media well.

That’s the good news.

The bad news is that many organizations are making it much more about the media than it is about the social, using traditional incentives and rote communications crumbs cast off from dusty email newsletters.

Smart companies recognize that social media is about a lot more than a Facebook page and that understanding how to BE social is the key to success , more so than worrying how to DO social.

The companies committed to baking sociability into all corners of the operation (what we often call “social business design” these days) will find social media providing three big, non-obvious impacts in the coming years:

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Whether you’re an experienced marketer or just getting started, chances are that you’ve probably heard the phrase “Content is King” more than a few times. And for good reason, engaging content plays a vital role in driving site traffic, creating buzz online and improving search engine rankings.

However, I would add that people aren’t just looking for content, they’re looking for value.

This became more evident to me recently.  As a soon-to-be father, I was tasked by my wife to research car seats brands and safety for our son. I can’t tell you how many web sites over the past couple of weeks I’ve found that were just completely useless and were written like a sales page or ad that went on and on about the product.

Just like watching your favorite TV show that abruptly goes to an unwanted commercial break, I would quickly hit the back button and exit these pages.

On the other hand, I visited a relatively few that had personal stories from consumers including research and insights on how to make a good buying decision. Guess which ones I forwarded on to my preggo wife and key purchase decision maker? You guessed it.

This got me thinking, on a marketing level. “Is our content inviting to look at, memorable or fun to read?” If not, then we are missing out on a key opportunity to provide real value to our audience. And chances are they found what they wanted elsewhere.

A few weeks ago my boss, Todd Lebo, and I were invited to speak at the Florida Magazine Association Conference and Expo in Orlando. Even though the audience was primarily publishers, they asked us to speak on SEO marketing and how to leverage content for maximum results.

It was evident early on in the presentation that those in attendance weren’t experienced marketers, but they did understand how search marketing could help them bridge the gap between content they already had and an audience eager for value.

Highlighted below are just 6 of the many tactics we discussed for increasing site traffic and improving the value in your content: Read more…