A/B Testing: 4 tests from a crowdfunding site with double-digit results
Before you start an optimization program, you have to be clear on what you are trying to optimize. Or, as Brad Damphousse, the CEO of GoFundMe, a crowdfunding site, puts it, “What’s the one thing that really matters?”
The GoFundMe team determined that, for its site, it had to focus on making it easy for anyone to receive donations. To achieve that goal, the team would have to optimize for both of its customer segments (which are essentially on both sides of the transaction): users asking for donations and donors making those donations.
So, Brad launched a series of A/B tests to help convert more new users and to gain more donations from donors.
Test #1: Sell the service
For the first test, the team mapped out its funnel and identified where leaks were occurring.