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Email Marketing Basics: 4 tactics of the incredible email marketer

January 10th, 2013

When I went to the movies over the holidays, I saw the preview for the new Steve Carrell movie — “The Incredible Burt Wonderstone” — about a magician.

Maybe it’s the fact that a good illusionist has to get the audience to opt in to the performance. Or maybe it’s because the trailer featured many scenes in Las Vegas, site of the upcoming Email Summit 2013.

Either way, it got me thinking of some of the key tactics every email marketer should know. So I turned to MarketingSherpa’s Email Marketing Handbook – Second Edition to pull out some basics.

For example, while every magician should know The Best Coin Fold and The Mystery of Princess Karnac, every email marketer should know …

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Email Marketing: The 5 goals of a successful program

January 8th, 2013

Content Marketing: A process for evaluating content channels

January 4th, 2013

“Should we have a blog? What about YouTube videos? Pinterest? Instagram?”

When engaging in content marketing, the question of “where?” always comes up. If you’re just getting started, you want to know on which channels you should focus your content.

If you’re already deeply engaged in content marketing, you likely want to reevaluate the channels you’ve been using at regular intervals as shiny new channels emerge and old channels diminish. (Social networks, like old soldiers, never die; they just fade away.)

To that end, here is a process for evaluating content channels. I’d love to hear your input, as well.

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Mobile Marketing: 27% of marketers don’t know their customers’ mobile adoption rate

December 13th, 2012

For the recently released MarketingSherpa Mobile Marketing Benchmark Report, we asked marketers about their understanding of customer mobile device adoption …

Q: How well does your organization know the level of mobile device adoption of its customers?

 

Damir Saracevic, Director of Digital Marketing, Catalyst, shared his thoughts on the data …

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Marketing Video: How to deliver relevant marketing based on different personality types

December 4th, 2012

With our content creation for February’s Email Summit 2013 in Las Vegas now in full swing, we wanted to take one last, loving look at our previous Summit – B2B Summit 2012.

Keynote Sally Hogshead was insightful and inspiring. After she stepped off the stage and the crowd headed out to the cocktail hour, Luke Thorpe threw his camera on his shoulder, I grabbed my mic, and we asked her a few questions to help the MarketingSherpa blog audience understand how to market to different personality types …

 

 

For those impatient and busy types, here are a few timestamps if you’d like to jump ahead in the video …

0:50 – Segment content using personality triggers

2:39 – Identify which triggers to use with different prospects

3:50 – You don’t need to talk to a lot of people, you need to talk to the right people

4:45 – A look at Sally’s $2-per-piece business card

 

Related Resources:

Event Recap: MarketingSherpa B2B Summit 2012

Customer-centric Marketing: 7 triggers to engage customers and build loyalty

HowToFascinate.com – Sally’s website

Email Summit 2013 – February 19-22, 2013, Las Vegas

Website Strategy: 59% view the website as a marketing channel

November 30th, 2012

In the MarketingSherpa 2012 Website Optimization Benchmark Report, we shared how marketers view their website strategy …

Q: Which of the following statements are representative of your organization’s website strategy?

Click to enlarge

 

Why do you have a website?

“I usually start by asking new customers: ‘Why do you have a website?’” said Søren Sprogø, owner, Afdeling 18.

“Any answer but ‘To make more money!’ is wrong.”

“Next question of course then is, ‘How can your website help you earn more money?’ Now that’s the big one, and it can be discussed for hours. But by building your website around this question, you ensure that it supports your business and that it is measurable,” Søren concluded.

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Marketing Career: 52% of all team members share all marketing responsibilities

November 29th, 2012

In the MarketingSherpa 2012 Lead Generation Benchmark Report, we asked 1,915 marketers about division of labor (or lack thereof) in their marketing departments …

Q: How are the responsibilities of your department divided among your marketing team?

 

 

Marketing integration

“The best way to achieve a fully integrated marketing approach is through consistency and working to achieve a common goal – this extends beyond the marketing team into business services, operations, and internal communication,” said Erin Miller, marketing, Gantt Huberman Architects.

“I think there should be a healthy balance within marketing teams to share responsibilities, as well as assigning ‘trusted advisers’ to responsibilities that require more than general knowledge.”

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Email Personalization: 137% increase in open rate from personal note approach

November 27th, 2012

Here’s a behind-the-scenes look at a recent email marketing send to promote a MarketingSherpa webinar about social media, sponsored by Eloqua. I wanted to share it with you, because while it was quite simple to do, the results were pretty impressive.

Before we get into it, I want to stress that this was not intended to be a valid A/B split test (there is a validity threat that I’ll get to in a moment), so take the results with a grain of salt. However, it is a good example of sending different versions of an email to different segments of a list. For that reason, this is a tactic we do think is worth trying (and perhaps testing) with your own lists.


TEMPLATE VERSION

From: MarketingSherpa [reply@reply.marketingsherpa.com]

Subject Line: [Webinar] 4 steps to drive a measureable social strategy

 

Click to enlarge

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Lead Generation: 43% say organic search drives most traffic, but only 29% say it drives most conversions

November 19th, 2012

Originally published on B2B LeadBlog

In the MarketingSherpa 2012 Lead Generation Benchmark Report, we asked 1,915 marketers about traffic volume and traffic that converts. Here’s what the data revealed …

Q: Which of the following sources generates the GREATEST VOLUME of traffic coming to your site?

Q: Which of the following sources generates traffic with the greatest CONVERSION RATES on your site?

Click to enlarge

In the chart above, the darker bar on the left shows response to the “greatest volume” survey question, while the lighter bar on the right shows response to the “conversion rate” question. Let’s look at what your peers thought of this data …

Start with SEO and Email Marketing

“We have over 1,500 clients, and they concur with your research findings … a lot of people in the market over the last two years have been asking me about what they should be doing on social media,” said Tracey Voyce, Director, Bloomtools. “Now it has its place, but, everyone, please don’t invest, as a company, too much time and money in these areas until you have mastered SEO and email marketing, as they keep on delivering time after time.”

“It’s an interesting study, but worth remembering, and I am in complete agreement with Tracy that getting the basics sorted first is a must,” said Daniel Lack, Email Marketing Specialist, Intelligent Visual Communications. “Yes, SEO brings in more traffic, but in terms of cost against conversions, direct marketing has to be the starting point, with email campaigns consistently providing the best ROI — less traffic but similar conversions, and at a much lower cost.”

“Obviously SEO and social have their place and are effective marketing tools, but it’s about finding mediums that work for you rather than finding a way your business can use a medium,” Daniel said. “Just because it’s available doesn’t necessarily mean it’s right for your company or worth a huge investment in not just money, but time as well.”

Industry breakdown

“Great data. Thanks for sharing this,” said Fern Yit Lim, Online Sales Manager, Lufthansa. Based in Singapore, Fern was interested in industry and country breakdowns.

“Just curious in which industry and country was the data collected? Because the traffic and conversion rate from social channels really surprised me. In our developing markets, paid search still has the highest conversion rate, and in developed markets, it will be email for sure.”

This survey was fielded internationally. Here is a breakdown of respondents by industry …

Q. Which best describes the type of organization you work for?

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Reality-based metrics

And, I’ll give the final word to Debra Kline, President, Business Wise: “Thanks to MarketingSherpa for reality-based metrics rather than hype. The hype often turns us away from what “works” to what’s new or what’s cool. Here’s three cheers for reality!”

If you’d like to be featured in a future blog post, simply sign up for the free MarketingSherpa Chart of the Week newsletter and share your actionable advice on a future marketing industry chart.

Related Resources:

Webinar Replay: How to Integrate Social Media/SEO to Drive More Leads and Increase Marketing ROI

B2B Social Media Marketing: Focus on leads, not likes

Marketing Research Chart: Most effective traffic sources for website conversion

6 Tactics for Increasing Site Traffic and Improving Content

Lead Generation: 23% of marketers consider key pain point an important form field

November 16th, 2012

In the 2012 Lead Generation Benchmark Report, we asked 1,915 marketers which lead gen form fields were most important to them. Here’s what they had to say …

Q: Please select the most important fields you need to collect from your leads on lead generation forms.

Click to enlarge

 

Interestingly enough, most of the discussion about this chart surrounded one of the lesser-used form fields – key pain point.

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