MarketingSherpa Blog

Editor’s Note: One of the prizes of winning the MarketingSherpa Reader’s Choice Awards is the chance for a guest post here on the MarketingSherpa blog. Today’s post is by Cheryl Burgess of the Blue Focus Marketing blog, chosen as best social media marketing blog … by you.

With the recent announcement of the “new” MySpace — and with Justin Timberlake providing the public face of the redesign — the question on everyone’s minds is: Will it work?  Can a social media platform that had been all but left for dead really resurrect its brand? Much has changed since the site’s heyday around 2006-2007, and many obituaries have been written for the flagging social media platform since the advent of cooler, more versatile and user-friendly platforms such as Facebook, LinkedIn and Google+.

Other more specialized social media platforms have also been introduced into the mix such as Twitter, Pinterest and Foursquare, each offering users a deliberately limited—but engaging—social experience.  Quite simply, there will be a lot more competition for MySpace this next time around, including the thriving platforms responsible for “poaching” the platform’s original users in the first place.

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Despite the fact that we have never met them, and usually have no clue as to their qualifications, consumers put increasingly greater stock in the word of their fellow consumer.

“[User generated content] is just something that has evolved, but in many ways we have always had it,” said Kaci Bower, author of the MarketingSherpa Inbound Marketing Handbook citing mass reviews and word of mouth.

“Now, with the advent of social media, it is just exploding. Now consumers and brands actually have a place to share their opinions, thoughts and ideas,” said Bower. “It actually provides a platform for user-generated content to not only be created, but also shared quite easily.”

The puzzle is in learning how to harness its power.

Social media provides a more intimate cyber setting than any other format, and because of that fosters feedback that is more conversational and for better or worse, people don’t hold back. It gives marketers insight into what their consumers are really concerned about, or happy with.

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There are times when one marketing tactic seems to totally dominate the discussion. In recent years, social media has been in that mix, and mobile and its various form factors and latest upgrade release dates are pretty top of mind for plugged-in marketers.

These days, the one tactic I hear about most often when speaking with brand-side practitioners and vendors/agencies/consultants alike is content marketing – particularly how important content and having a content marketing strategy is for B2B marketers.

I did not keep a formal tally, but I am willing to bet content marketing figured in to every presentation at the MarketingSherpa B2B Summit 2012 in some fashion. So much that I made the entire tactic the number one lesson learned in the event recap.

A recent B2B newsletter how-to article featured two B2B content marketing consultants providing tactics on the basics of B2B content marketing. As with many MarketingSherpa articles, while gathering material for the story, I ended up with more great marketing ideas than needed for the piece.

In this case, one of the expert sources for that article, Stephanie Tilton, B2B Content Consultant, Ten Ton Marketing, provided an excellent eight-point breakdown of how to get started with content marketing, and I wanted to share her insight with MarketingSherpa Blog readers.

Here are Stephanie’s eight steps to get started with B2B content marketing:

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Attempting lead nurturing without strong content is like hosting a Monsters of Rock show during a power outage.

The results will be disappointing.

That’s because effective content is the power behind lead nurturing success, insist Toby Murdock, CEO and Co-founder, Kapost, and Chris Baggott, Chairman and Co-founder, Compendium.

Both companies are content software providers, and both leaders recently spoke about the value of content marketing: Murdock at Marketo’s Social Marketing Rockstar Tour, and Baggott at the MarketingSherpa B2B Summit 2012.

“The Internet has put buyers in control,” says Murdock. “Seventy percent of the buying is completed before Sales is contacted.”

What that means, he went on to explain, is that Marketing now has the greatest responsibility for guiding those opportunities through the sales cycle. However, traditional advertising methods no longer help leads move forward.

“The average clickthrough rate on paid Internet advertising is .01%,” he points out.

Baggott contrasts this with clickthrough rates on content that is meaningful to prospects. He provides an example: creating content that speaks directly to prospects’ needs and has strong calls-to-action.

“When we do this, we see clickthrough rates that exceed 20%,” he points out; it’s an observation they’ve made working with hundreds of clients.

“I click through because I am very motivated. I see something that will help me; I look at the content and say, ‘Yeah, these people get me.’ When you have a need and the content meets it, you’re very eager to move forward,” he explains.

Instead of pushing products or services, pull the right prospects through by providing information, ideas and solutions that will help them, advise Baggott and Murdock. (It will also help you rank high in search engines.) This is the essence of relevance, and without it, everything you consider content is just more advertising, they insist.

They offer these tips to create content with the power to move beyond advertising into relevancy:

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I have small confession to make. Content marketing is fast becoming an industry topic near and dear to my heart. My responsibilities as a content creator for marketers has given me a soft spot for this segment of our audience that I was recently able to indulge during the “Confessions of a Content Marketer” session at the MarketingSherpa B2B Summit 2012 in Orlando, Fla.

The session presenter was Edwin Jensen, Director of Business Development, The Ian Martin Group and he offered a series of short insights dubbed “tips from the marketing trenches.”

So, today’s MarketingSherpa post will present some of the tips Edwin shared in just the way he intended — as “a great blog post for some of you out there.”

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At Optimization Summit 2012, Michael Lykke Aagaard, Online Copywriter / Landing Page Fanatic, Contentverve, pulled me aside for an interview about content marketing. Below is an excerpt where we discuss three tips for getting started …

Let me (I hope) exceed your expectations in this blog post by adding three more tips for how to get started, helping you, in this case, to overcome common objections you might receive in trying to launch or expand content marketing in your organization …

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If you attend an industry event with Owen Blevins, Vice President of Sales and Marketing, Mid Atlantic Concrete Equipment, you better expect to hear the refrain, “Hey, Cretehead!”

It’s not an insult, just evidence that people are buying what Blevins is selling. As the founder and host of Concrete Answers, “the Internet’s most passionate show about concrete plants and equipment,” Blevins is becoming a concrete-industry celebrity, and, of course, he kicks off each episode with a resounding, “Heeey, Creteheads!”

Every other week, he introduces machinery and processes in direct response to the questions he receives from customers via his company’s website, events and sales meetings.

Even though the show is only about two years old, it has received more than 85,000 views.

“It’s not a bulldog on a skateboard, but we have a niche market. Our goal is to inform, educate and offer a little bit of entertainment. If you’re having trouble sleeping at night, be sure to watch,” he laughs. “It’s highly technical.”

Hundreds of hours of work = Hundreds of thousands in sales

Every minute of the final product represents an hour of work – planning, shooting, editing and posting. However, Blevins says the hundreds of hours devoted to Concrete Answers are well worth the investment.

“We typically know exactly what brought our customers to us,” says Blevins. “This information allows us to justify expense, because there’s a lot of time, effort and energy that goes into the channel. It’s definitely been worth it; otherwise, we wouldn’t do it. I won’t reveal exact ROI, but I can tell you the show has ultimately resulted in hundreds of thousands of dollars in equipment sales.”

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“Content is the best sales tool in the world.”

After exploring his analytics, Marcus Sheridan, co-owner, River Pools and Spas, discovered that potential customers who viewed 30 pages on his website had an 80% closing rate, compared to the average closing rate of 15-20%.

Alongside Luke Thorpe, MECLABS’ Multimedia Specialist, I grabbed Marcus before his Email Summit 2012 keynote, to hear his ideas of content tipping points.

You can see Marcus Sheridan’s full keynote, along with seven other sessions on the MarketingSherpa Email Summit 2012 DVD.

Related Resources:

Most Emails Stink as a Sales Tool. Here’s Why… (via The Sales Lion)

Content Marketing and SEO: The world doesn’t need another blog post

Brand-side Marketing How-to: 6 content marketing lessons learned from a B2B IT company

Overall Content Marketing Strategy Leads to 2,000% Lift in Blog Traffic, 40% Boost in Revenue

Marketing Intelligence: 3 ways to better serve your customers (and your bottom line)

I remember when I first started out in the industry. I used to devour Creativity, Ad Age, Adweek, Mediaweek and Communication Arts. Trade publications like these helped me learn about the industry, and helped me do my job better.

While trade pubs are certainly still valuable, many marketers now also turn to industry blogs to help them do their jobs better. So, we asked you, the MarketingSherpa blog audience, to nominate and vote for the most helpful blogs in several categories.

If you’re looking for information to help you improve performance and advance your career, check these blogs out. I’ve asked a representative of each blog to answer a couple of questions.

Also, while MarketingSherpa normally relies on a team of writers and reporters for all of our blog posts and doesn’t allow guest posts (especially from vendors), we’re going to make an exception for these award-winning bloggers. We’ll invite your picks back later in the year for the rare opportunity to guest post on the MarketingSherpa blog, all to help give you a diversity of helpful industry advice.

And the winners are …

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Marketers rank webinars among email newsletters, Sales calls, whitepapers and thought leadership articles as top lead generation tools, according to the chart at right from the just-released MarketingSherpa 2012 Lead Generation Benchmark Report (free excerpt at that link).

But Jeanne Hopkins, Executive Vice President, Smartbear Software, advises that if you’re new to webinars, proceed with care.

“Unfortunately, most people think that having a webinar is easy,” she says. “That’s because they don’t prepare enough. Webinars are very resource intensive if you want to produce results.”

And, if anyone knows, it’s Jeanne.

She was most recently vice president of Marketing for HubSpot where, under her leadership, the organization held webinars that attracted 25,000 sign-ups, 10,000 attendees and 3,500 new leads. She’s been a marketing executive since well before webinars came into existence, and leveraged their predecessor, the teleconference.

She draws from this experience to inform her three most important tips for novice webinar producers.

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