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Online Advertising: Retargeting drives 3% to 7% in incremental topline revenue for CafePress

November 15th, 2012

I’ve been put in the audiences’ shoes a little more than usual this month. My idea, The Tomato Upstairs, has been chosen as one of five finalists in a national idea program. And since there is daily voting on the ideas until November 26, I’ve been promoting and marketing away to get some votes.

One thing I did was create a t-shirt to sell on the site, with proceeds going to a worthy cause. I created these sites and helped the cause open a store on CafePress.com, an online retailer of stock and user-customized on-demand products.

 

Then, something really caught my eye …


Like you, I see retargeting ads all the time. In fact, I’ve jokingly talked about them this way … “I visit your website once, and you stalk me across the Internet for the rest of my days.”

However, these ads really caught the attention of even my keenly skeptical eyes. After all, they were showing shirts that I created.

So, I reached out to Sumant Sridharan, VP & General Manager, CafePress.com, to get a quick background about the site’s retargeting efforts, and thought you might find these insights helpful for your own efforts …

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Email Marketing Research: What information will help you do your job better?

November 8th, 2012

At MarketingSherpa, our benchmark reports provide marketing executives and practitioners with extensive reference guides for strategic decision-making and tactical planning. The survey for our Marketing Analytics Benchmark Report is currently open (feel free to share you insights — respondents receive a free copy of the special report, Evaluating Website Optimization), and we’re currently working on the survey for our next benchmark report on email marketing.

 

What questions would you like asked in the Email Marketing Benchmark Survey?

Here’s where you come in. What email marketing information would help you do your job better?

Please use the comments section of this blog post to share your feedback, and we’ll take your insights into consideration as we shape a survey that we hope yields valuable data to help you do your job better.

Here’s a little more background to help as you consider this request. Marketers tell us they use these benchmark reports to:

  • Prepare budgets
  • Make informed business decisions
  • Develop marketing plan forecasts
  • Support proposals with data and charts

To help you see the result of these survey questions, here are a few charts from MarketingSherpa’s 2012 Email Marketing Benchmark Report.

 

Click to enlarge

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Optimizing the Lead: 4-step lead generation analysis

November 5th, 2012

Originally published on B2B LeadBlog

When you think of the word optimization, you might think of writing keyword-stuffed blog posts for search engine optimization or running split tests for landing page optimization. But, in reality, any marketing process can be optimized. Including lead generation.

On a webinar today for ReadyTalk at 1 p.m. EST — “Planning for 2013: How to best utilize top lead gen tactics in the New Year” — David Kirkpatrick, Senior Reporter, MECLABS, and I will review the basics of the lead generation funnel. We’ll provide a few back-to-the-basics tactics that you can consider as you work on planning your campaigns and budgets for 2013.

Among other things, we’ll take a basic look at conducting a lead generation analysis, to help you optimize your lead generation process, campaigns and programs. It’s really quite simple, but it requires taking the time during an already hectic Q4 close to evaluate what really works while building a deeper rapport with an equally (if not more) busy team of quota-carrying sales reps.

Step #1: Review closed deals

The best way to determine what will work is to look at what has worked. Begin with an analysis of the deals that have closed.

How did these closed deals enter the system?

Here are a few pieces of data you want to record during this review for each channel and specific campaign (and you likely want to add a few attributes that are unique to your company, as well):

  • Number of deals won
  • Total revenue
  • Average deal size
  • Buyer persona traits

Step #2: Review new leads

Now that you know what works, take a look at what you currently have. Break down your pipeline by marketing tactic used, and determine:

  • Total lead volume — How many leads does each tactic generate?
  • Percentage of qualified leads per marketing channel — Determined using the above numbers
  • Cost per lead — How much did these leads cost?
  • Buyer persona(s) targeted — Which ponds are you fishing in, and whom are you trying to catch?

Step #3: Ask Sales

Check in with Sales to gather feedback on the performance of lead generation campaigns. You want to back up your data with real human experiences. What type of leads works best for Sales in their opinion?

This human interaction might help you uncover that although a certain tactic generates leads that close, they require many more resources from Sales to close the deal, while other leads are much easier to close. (For example, leads from a lead generation vendor may take a lot more work from Sales than leads that came in from a detailed content marketing program that provided all of the necessary info, and they’re much closer to having a discussion about contracts with Sales instead of simply requesting a RFP.)

Step #4: Identify opportunities

Use this complimentary data to identify the most effective channels and campaigns.

Consider what KPIs to optimize for, which may include lead volume, qualified lead volume, percentage of qualified leads per channel, and percentage of closed leads per channel.

Now that you know what has closed and what types of new leads you’re generating, where are there overlaps? Where do you fall short? For example, if you’re investing a lot in a tactic that generates many leads but they never close, you may want to shift some of that money to a tactic that generates a lower volume of leads that are more likely to close.

Not only will this help you optimize your marketing investments and lead generation capabilities, it can help optimize your relationship with Sales. When you have specific reasons to back up why you’re investing budgets in a certain way (which they may or may not agree with), they are more likely to support your decisions.

If nothing else, the human interactions of a Sales-Marketing huddle shows that you’re actively seeking input from Sales to help serve them better, and not allocating your budget and resources in a vacuum.

Related Resources:

Ideal Customer Profiles: 5 steps to ensure your lead generation stays on target

Lead Generation: 5 steps for managing cost and quality of leads (via MarketingSherpa blog)

B2B Lead Optimization: Why cheap leads can be so expensive (via MarketingExperiments blog)

Marketing Career: Crafting an internal performance whitepaper

November 2nd, 2012

An email recently came across my inbox with an interesting attachment, and I’m really looking forward to sharing it with the MarketingSherpa blog audience, because it’s a positive example for something I’ve seen many marketers struggle with – internal marketing.

In fact, when we asked 1,646 marketers their most pressing challenges in MarketingSherpa’s 2012 Executive Guide to Marketing Personnel, here’s what they had to say …

 

Chart: What challenges undermine your marketing department’s potential?

Click to enlarge

 

As you can see, roughly three-quarters or marketers said, “either a lack of funding or resources inhibit our growth and development.” So how can you get the resources and budget you need?

Back to that email I was telling you about. It was from Karen Doolittle, Director, Marketing Research, Embry-Riddle Aeronautical University.

Karen said, “While not a member of your organization, I quite often visit your website and attempt to glean information on the current state of affairs of email marketing.”

From the first line alone, I could tell that Karen is, what I like to call, a high-information marketer. The type of marketer that constantly looks for ways to improve her department’s performance. So I’m including her email attachment here, because I think all the other high-information marketers who read the MarketingSherpa blog can learn from it. She called it an …

 

Email Performance Whitepaper 

As you can see from the above link, what Karen did was quite simple, yet also pretty profound. I’m going to use an old quote that I love from Todd Lebo, Senior Director of Content and Business Development, MECLABS, to explain why, “Business leaders will never storm into the IT department and say, ‘I was taking a shower this morning, and had a great idea for some new PHP code.’ But they will come into the marketing department and say, ‘I was taking a shower this morning and thought of a great idea for an email send or a headline or a print ad.’”

What Karen’s piece says to business leaders is, “Hey, trust us over here; we know what we’re doing. And if you give us the funding and resources we need, we can keep doing it and keep improving.” But it uses data to prove that point, without having to make any claims at all.

Karen was kind enough to hop on the phone with me recently, go over the background of her internal whitepaper, and provide some tips to help you replicate this idea in your own organization. Below are selected edits from our conversation.

Read more…

Lead Generation: 39% say offline lead gen has somewhat decreased

November 1st, 2012

We surveyed 1,915 marketers for the MarketingSherpa 2012 Lead Generation Benchmark Report, and asked them about the importance of offline lead generation tactics. Here is what the data revealed …

Q: How do you feel the importance of OFFLINE lead generation has changed over the last three to five years?

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Social Media Marketing: A look at contests from the customer’s perspective

October 30th, 2012

I’ve previously written about using social media contests and sweepstakes to grow your social communities on the MarketingSherpa blog, but today I’m going to write about these promotions from a unique place many marketers dare not tread – from the customer’s perspective.

You see, I just happen to be one of five finalists in a nationwide program now accepting votes on Facebook. One idea will garner $100,000 in funding. (You can read more about my rooftop farming idea, an initiative focused on content marketing for grocery stores, and vote for me, Daniel Burstein, if you like.)

Getting the opportunity to see these programs from the perspective of a customer/finalist, here are a few lessons I learned and relearned along the way that might be helpful to you for your own social media promotions …

Read more…

Lead Generation: 81% of marketers use email marketing

October 15th, 2012

Originally published on B2B LeadBlog

We surveyed 1,915 marketers for the 2012 MarketingSherpa Lead Generation Benchmark Report, and asked them about their most widely used lead gen practices. Here is what the data says…

Q. Which of the following lead generation tactics does your organization currently use?

Click to enlarge

To help you improve your own lead generation efforts, here are some insights and tips from our audience…

Email Marketing

“Interesting chart, Daniel — thank you for sharing it with us. Do you have any correlation between method and its associated level of effectiveness?” asked Hank Boyer, president and CEO, Boyer Management Group. “For example, email marketing may be the most-used method, and often has the distinction of replacing junk mail with junk email…however, its level of effectiveness is likely pretty low on the list.”

Jann Mirchandani, owner and chief marketing officer, Marketing Café, added “This chart is interesting in that it shows which tactics are being used. It does not, however, show which tactics are producing results. I would argue that email marketing is a tactic that most business owners understand and have been using a long time.”

Excellent points Jann and Hank, so let’s take review at a chart that shows which tactics are producing results.

Looking at some further data from the 2012 Lead Generation Benchmark Report that shows level of effectiveness, we can see that Hank has a valid point in his skepticism of email marketing being the most commonly used lead generation tactic for many marketers, however, he may be underestimating this lead generation tactic’s effectiveness:

Q. Please indicate the LEVEL OF EFFECTIVENESS (in terms of achieving objectives) for each of the lead generation tactics your organization is using.

Click to enlarge

“Is email a lead gen tactic?” asks Brecht of Distressedpro.com. “If you have the email already, isn’t that the lead?”

That’s an excellent point Brecht, but it brings up another question in my mind — Is an email address really a lead? For some companies it may be, but your marketing team should have a Universal Lead Definition, mutually agreed upon with Sales, that defines exactly what a lead is. I would argue a true “lead” is whatever information most efficiently and effectively leads to a sale.

But that’s just my two cents. Here’s how Tommy Landry, founder, Return On Now addresses the question after he himself raises it?

“While I concur that email is the most important medium to get right, I question whether it should be considered a lead gen vehicle at all. If you are emailing them, they are already on your list of leads.”

“Using email right means that you are just catching existing leads at the right time to move along into the sales funnel,” Tommy says. “But I’m splitting hairs, and email remains the most important marketing tool for identifying ‘hot’ leads.”

Search engine optimization (SEO)

As we can see in the above chart, SEO was rated as very effective by a third of marketers, and this tracks with Hank’s experience.

“Our company recently rebuilt its website and we utilize both SEO and optimized Web design to enhance stickiness and click through,” Hank said.

“Early analytics from the site shows a significant improvement in traffic and time spent on the site. We believe this has been achieved by the inclusion of quizzes and assessments and relevant blog content, plus enhancements to the site’s navigation.”

Website optimization/management/design

On the MarketingExperiments blog (sister blog to the B2B Lead Blog Roundtable), we’ve found website optimization to be a very effective tactic, with double- and triple-digit lifts in reach for marketers.

If you are looking to optimize your own website to improve lead generation, here are a few tips from Tommy:

Website optimization goes beyond just the words on the page. It requires strategic long-term thinking and ongoing adjustment.

  • Is your site usability as good as it can be, so prospects can self-identify as easily as possible?
  • Does the design indicate that you are a serious business or look like you are a fly-by-night operation?
  • Is the content on it valuable, written well, and easily scannable by busy users?
  • Do the pages load as fast as possible or should you tweak your infrastructure, hosting, or CMS/theme?

The questions go on, but the premise remains the same — have you optimized the user experience of dealing with you online? The website is a huge part of that experience, so get it right. Source — Online Demand Generation: Top Media Vehicles for Driving Leads

Content Marketing

“Content marketing works! If you don’t believe me, check the Alexa rank of Return On Now,” Tommy said. “We kicked off a content marketing program in early July 2012, when our Alexa rank was just under 2.3M. The last I checked, it was closing in on 607K.”

If you’re looking for an example of content marketing, let me do a little horn tooting for just a second, and suggest you look no further than this blog and the MarketingSherpa article that prompted the responses you are reading now.

At least, so says Rebecca Caroe, founder, Creative Agency Secrets, “Daniel — great chart, great blog post and a superb way to demonstrate leadership in lead gen is to follow your tactics:

  • Invite reader response
  • Credit contributors
  • Enable future content to be written based on submitted readers’ views.”

If you’d like to be featured in a future blog post, simply sign up for the free MarketingSherpa Chart of the Week newsletter and share your actionable advice on a marketing industry chart that tickles your fancy.

Related resources

Why 75% of Marketers Are Experiencing Lead Generation Pain and How to Stop It Before It’s Too Late

Lead Generation Strategy: 5 signs you’re selling like it’s 1992

Coaching a new biz dev executive…. part 4

Marketing Career: How to get budget approval to build your skills

October 5th, 2012

What challenges undermine your marketing department’s potential? When we asked that question to 1,646 marketers while researching for the MarketingSherpa 2012 Executive Guide to Marketing Personnel, here’s how they responded …

 

Click to enlarge

 

So today’s MarketingSherpa blog post is aimed at helping you overcome challenges #1 and #3: to help you get budget approval to build your skills. With Email Summit 2013 coming up in February, we’ll use a MarketingSherpa Summit as the example for this blog post to show you the factors you should consider when conducting a little internal marketing of your own.

  Read more…

Email Marketing: 83% of CMOs says social media will affect email programs

October 4th, 2012

According to the 2012 Email Marketing Benchmark Report, CMOs see social media and mobile as the developments that will have the biggest impact on email marketing in the near future …

Q. What new developments will most affect your email marketing program in the next 12 months? Select up to five developments.

Click to enlarge

 

So here’s the challenge to you, email marketers of the world. Not only must you integrate social media into your email marketing, you must integrate a rapidly changing social media environment.

Just when you thought you could rest after successfully integrating Twitter and Facebook, for example, along comes Pinterest.

Read more…

Market Competition 101: The 3 types of competitors to keep an eye on

September 28th, 2012

I was reading The Wall Street Journal one morning about food makers using mobile games to market to children. It struck me that content marketing has a major effect on how some companies, especially publishers and media companies, must regard their competition. (It also struck me that my kids need to spend less time on the iPad, but I digress.)

So, I thought I would use that article as inspiration for an example to teach a quick marketing 101 lesson on the three types of competitors you must account for when marketing your product or service. For the sake of this blog post, our company is Spacely Games, and we make mobile games aimed at children.

I also got some input from Paul Clowe, Sr. Director of Finance & Operations, MECLABS, who has recently conducted competitive research here at MECLABS.

 

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